DirecciónPOSITION SUMMARY
Assign room according to guest request and preferences whenever possible. Pre-register designated guests and prepare key packets.
Organize and coordinate check-in / pre-registration procedures for arriving groups. Review / Track / Accommodate requests for room / check-out changes when possible;
communicate status to appropriate staff. Confirm reservations and cancellations. Review out-of-order rooms daily. Ensure rates match market codes and document exceptions.
Verify and adjust billing for guests. File guest paperwork or documentation. Set up / process all guest check-ins / check-outs.
Activate room keys. Secure valid payment. Identify any over-commitments. Perform duplicate reservation checks; block rooms.
Run daily reports. Follow up with guests to ensure their requests or problems have been met to their satisfaction. Receive, record, and relay messages accurately, completely, and legibly.
- Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information;
- protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs;
- assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language;
prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Coordinate tasks and work with other departments.
Serve as a departmental role model. Develop and maintain positive working relationships with others; support team to reach common goals.
Comply with quality assurance standards. Stand, sit, or walk for an extended period of time. Enter and locate information using computers and / or POS systems.
Move, lift, carry, push, pull, and place objects weighing less than or equal to pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
