DirecciónJob Description
Provide Customer Service for our products and services. Manage accounts in terms of order processing, order follow-up, sales order pricing, on-time deliveries, and complete order fulfillment.
This position differs from the Internal Sales Consultant position in that the majority of time is dedicated to supporting the sales activities and the customer and not toward direct selling.
REPRESENTATIVE ACTIVITIES : Activities and duties will vary dependent upon the functional area assigned. Activities may include, but are not limited to :
Manage accounts in terms of order processing, order follow up, sales order pricing, on-time deliveries, complete order fulfillment.
Provides Customer Service regarding company's services and / or products.
Identifies customer's needs and determines appropriate action
Promotes and sells the company's products or services.
Investigate and resolves product / service / billing complaints professionally and tactfully, collaborating with relevant departments.
Uses a CRM or equivalent system to keep track of customer queries
Uses an ERP to enter and track the status of orders
Champions customer needs and follow up on customer inquiries.
Principal liaison for Commercial for the customer base.
Support all aspects of service to the customer including, but not limited to : price quotes, technical and product recommendations
Initiate and implement initiatives which improve Customer Service and responsiveness.
Coordinate with Logistics and Operations on capacity planning and scheduling for open orders.
Provide responsive order management support including order entry, or expediting and shipment information to customers.
Qualifications
What we expect from you! Your Expertise :
- Fluent in Spanish and advanced in English is a must;
- Computer skills and experience in work in the ERP systems environment;
- High degree of accuracy, good time-management and priority setting skills are important.
- 5+ years Customer Service or related experience a plus.
- Excellent written, verbal and telephone skills.
Additional Information
AVERY DENNISON IS EVERYWHERE YOU LOOK :
We not only embrace change we drive it. We work hard, push hard, and take brave risks. Our culture is innovative and collaborative - where bold ideas turn into action.
We grow strong talent through stretch opportunities only restricted by your interests. We are committed to workplace diversity for employees and the business.
We are a force for good, imbedded in industries and communities worldwide. We are challenging ourselves and others to reach higher and think bigger to improve the quality of all life.
Avery Dennison is a great place to work for everyone. We offer :
Workplace Flexibility,
Structured learning and development
Mentoring program
Competitive total rewards
Commitment to Sustainability
At Avery Dennison, we do what we love and we love what we do.
Please let us know if we can support you with reasonable accommodations throughout the application process by contacting our Talent Acquisition team via [email protected]
