DirecciónWe invite you to join Vodafone to build a future together, in a position where you can learn new things every day and thrive.
- Designing all technical solutions in BAU projects
- Assurance of Billing KPIs
- Development of improvements in the systems. Project leaders and experts of this kind of projects.
- Technical consultancy over these topics
- Application and Maintenance responsible. Along with AM external service, we are responsible of reducing this kind of incidences. We provide technical knowhow to solve them.
As Catalogue Amdocs CRM Analyst you´ll be in charge of the following tasks & responsibilities:
Functional and technical design in Amdocs CRM catalogue: New improvement projects, root causes of incidences. Expert review of BAU projects.- Deployment of new functionality between environments until it is put into production
- Active participation in daily meetings to report progress and identify impediments
- Support for the execution of quality tests
- Participation in events such as retrospectives, planning and refinements
- Resolution of incidents in production
- Preparation of documentation
- Analyse unit test results
- Apply Quality Management System principles
- Conduct impact assessment/data changes
- Conduct unit test and debug
- Design/optimize new processes
- Develop/code for maintainability
- Document code
- Document/track/fix bugs found in testing
- Integrate code from multiple sources
- Optimize application code
- Optimize reuse of code/code libraries
- Optimize use of reusable resources
- Collaboration with IT operation team
- Delivery follow-up with project managers
What do you bring?
- Experience as Amdocs CRM catalogue analyst and developer. Experience in Oracle PL/SQL development.
- Strong Customer Obsessed, enjoy understanding customers’ needs and defining actions to improve their satisfaction
- High capacity to influence and confident communicator
- Communication and teamwork skills
- Have a broad perspective, reaching the root causes.
- Creative and innovative.
- Experience in critical and complex systems
- Strong analytical skills
- Technical Degree.
- At least 1 year of experience in Amdocs CRM
- Fluent Spanish
- Level of English B2+. Fluent to speak English in Global meetings. Capable to understand English conversations.
What’s in it for you?
- #LI-Hybrid (60% home – 40% office) and flexible hours.
- You also have 20 additional days of home working per year from anywhere in Spain
- 25 days holiday (and additionally 24th and 31th December), with the option to buy up to 10 extra days.
- Meal vouchers (in addition to the annual fixed remuneration) and flexible remuneration plan.
- Free health insurance, life insurance and own medical services. Integral care health management program.
- Career development and continuous learning, which includes AI platform and learning platforms like LinkedIn Learning.
- Free health insurance with Adeslas, life insurance and optional retirement pension plan.
- 3 paid days leave for charity projects.
- App for the digital management of office needs
Get to know us better here and find out what life at Vodafone could be like for you: https://www.vodafone.es/c/conocenos/es/vodafone-espana/trabaja-con-nosotros/
Vodafone is committed to attracting, developing and retaining the best people by offering a flexible, motivating and inclusive workplace in which talent is truly recognised, developed and rewarded. We believe that diversity plays an important role in the success of our business and we are committed to creating an inclusive work environment which respects, values, celebrates and makes the most of people’s individual differences. We are proud to offer equal opportunities regardless of race, nationality, cultural origin, sex, age, marital status, sexual orientation, gender identity, disability and religious or political beliefs.
