Store Manager - Iurreta

 Business Performance and Development  

• Ensure that the location Sales targets, KPIs, and Operational priorities are communicated to the team and subsequently met or exceeded, including but not limited to sales opportunity creation, test drive scheduling, new orders, pre-delivery readiness, maximum delivery yield, and customer satisfaction scores 
• Drive business and maximize sales through excellent customer service, deep product knowledge, and superb product presentation and promotion 
• Lead the planning, implementation and follow up of store events / sales networking activities  
• Seek out, review, and analyze performance data to translate numbers and establish the best strategy/ action plans; communicate these regularly to the location staff  
• Proactively discover new business opportunities and partner with the business sales leaders as needed to highlight any commercial opportunities that may arise 

Operational Excellence  

• Ensure that processes and best practices are well understood, implemented, and followed at your location  
• Partner with relevant stakeholders to set up and facilitate delivery operations (Service and Operations teams, etc.) 
• Drive continuous improvements to facilitate exceptional team output and customer service including designing innovative solutions to problems at your location 
• Champion efficiency, productivity, quality, and overall excellence in all of your actions and decisions  
• Take responsibility for implementing EHS and safety requirements in your location  
• Manage facilities and closely follow up on dedicated costs and budgets (store supplies, location works, contractors, etc.) 
• Maintain a strong overview of processes and resources 
• Establish close cooperation with all business stakeholders, internally and externally  
• Support the local team in the execution of their activities and other business needs 

Customer Experience  

• Guide and coach employees towards providing a best in class customer experience at all times 
• Ensure that the showroom is always presentable and that Tesla’s customer-facing standards are consistently met (Merchandising, Tesla uniform/ dress code, floor presence, proactive management of inbound activities) 
• Demand flawless execution of all customer-facing events 
• Provide support to the team in dealing with difficult customers conversations, ensuring that customer needs are understood and met 
• Continuously follow up and analyse CSAT scores, and proactively take appropriate actions to improve it 

People Management  

• Interview and cooperate on recruitment activities with your recruitment partners in order to build a team of top talent and mentor the next generation of Tesla leaders   
• Provide regular coaching, training, and feedback to your team members and maintain deep knowledge of your team’s strengths and opportunities 
• Be responsible for leading change and inspiring your team every day (lead by example) 
• Create and drive a structured and inclusive culture in your team  
• In collaboration with your HR partner, assess your team’s performance and deal with underperformance and disciplinary issues quickly and efficiently  
• Listen to your team – remove blockers and partner with your local teams to ensure you have the resources and tools necessary for your location’s success.