Supervisor De Ventas - Store Supervisor, Madrid

Business Performance& Health

• Partner with Store leadership to communicate andexecute the vision, business needs, and strategies at your location
• Display a hands-on approach by consistently coaching,training and developing Tesla Advisors at your location
• Participate in and/or lead all sales, delivery andpersonnel activities under supervision of the Sales and Delivery Leadership inyour market
• Analyze data and collaborate with Store leadership totrack and manage progress
• Maintain operational overview and translate businessneeds to actions on the floor
• Constantly search for improvement. Provide a hands-onperspective to challenge and give input to the Store manager on their strategicand staff-related decisions.
• Participate in all delivery related activities whenand as needed
• Champion change management in your store and localmarket
• Ensure your team is set up to execute on its key salesobjectives, including but not limited to the creation of sales opportunities,scheduling test drives, maintaining a healthy/current pipeline with frequentfollow-ups, and driving new orders and all other pre-delivery activities toenable smooth deliveries and high CSAT scores
• Demonstrate ability to seamlessly cover daily storemanagement duties as needed

Customer Experience & Brand Management

• Responsible for ensuring all employees provide a bestin class customer experience for every customer
• Ensure all employees alignwith Tesla's Dress Code and Grooming Guidelines
• Partner with store leadershipand operations team on any key events or demand generation activities as needed
• Manage customer escalations quickly and effectively
• Empower and guide employees through challengingcustomer concerns, to make decisions in the customers' best interest while alsosupporting Tesla's mission
• Demonstrate mastery of presenting, selling and deliveringthe entire Tesla ecosystem
• Ensure facility maintenance and showroom presentationadhere to the brand standard
• Control store expenses continually striving to reducecosts

Employee Engagement & Development

• Observe, review and continuously provide feedback onemployee performance
• Coach and mentor staff, introduce best practices andenable inclusion and team culture
• Provide robust feedback and input on the performanceof Tesla Advisors in your market to your Store/Area Manager to ensure growth onthe team
• Support, implement and provide follow-up for alltraining
• Assist with recruitment activities as needed
• Ensure all employees adhere to Tesla policies andprocedures
• Escalate all people issues to store leadership in atimely and effective manner

• Strong sales performance and understanding of thebusiness and products
• Track record of coaching and mentoring sales oroperational roles
• In-depth knowledge of sales processes and ability to driveemployees to exceed targets 
• Strong organizational skills
• Unafraid to question and take lead
• Ability to influence stakeholders and peers
• Excellent communication skills in English and in locallanguage
• Confident in learning and adapting to multipletechnologies
• Passionate about Tesla’s mission
• Valid driver's license