DirecciónCHEP helps move more goods to more people, in more places than any other organization on earth via our 300 million pallets, crates and containers.
We employ 11,000 people and operate in more than 55 countries. Through our pioneering and sustainable share-and-reuse business model, the world’s biggest brands trust us to help them transport their goods more efficiently, safely and with less environmental impact.
What does that mean for you? You’ll join an international organization big enough to take you anywhere, and small enough to get you there sooner.
You’ll help change how goods get to market and contribute to global sustainability. You’ll be empowered to bring your authentic self to work and be surrounded by diverse and driven professionals.
And you can maximize your work-life balance and flexibility through our .
Job Description
As a Transaction to Invoice Team leader , you will be responsible for driving, leading, and motivating the team to provide effective solutions to maintain CHEP retail database sustainable, taking into consideration customer satisfaction.
The final objective of the team is to make sure CHEP customers are properly billed and their pallet stock is as accurate as possible.
Major Accountabilities :
Build effective and motivated team of.
Contribute to improve Engagement & Enablement of the team.
Make sure that all processes executed by the team are aligned with policy of the company.
Work proactively with the team to give valid solutions based on root cause analysis to the different transactions related issues.
Make sure the processes managed by the team members are completed correctly and on time.
Make sure the team manages properly customer information; take the necessary actions to help to correct errors related to customer transactions.
Implement the required processes and tools to deliver lean objectives.
Create environment for the proper cooperation between various departments across the company giving support to all CHEP Europe Countries.
Participate in the department’s continuous improvement program.
Take preventive actions to ensure that customer satisfaction is maximized.
Promote closer relations with the Customer Service Local Teams to work together to improve processes and maximize customer satisfaction.
Experience :
Team management experience (3+ years).
Excellent SAP and MS Excel knowledge.
Proactive implementer of change with a focus on Continuous Improvement of Performance, Process and Compliance.
Proven track record of successful project management.
Knowledge of CHEP Service Offers.
Knowledge of CHEP transactional flows, account structures, invoicing and pricing.
Experience in working in a multi-cultural, international and matrix organization.
Skills and Knowledge :
Analytical and high attention to detail.
Outstanding people management skills and experience; managing, developing, and mentoring a team.
Results orientated.
Strong customer focus.
Advanced knowledge of SAP, Sales Force & Business Warehouse.
Microsoft Office. (Advanced Level)
Microsoft Excel.
Visual basic for applications (VBA) and Python programming.
Excellent communication and presentation skills.
Strong relationship building and interpersonal skills.
Excellent organizational, prioritization and time management skills.
Languages : English, Spanish.
English, Spanish.
Additional European Language(s) would be a plus.
Preferred Education
Graduate
Preferred Level of Work Experience
3 - 5 yearsHybrid Remote
We are an Equal Opportunity Employer and we are committed to developing a diverse workforce in which everyone is treated fairly, with respect, and has the opportunity to contribute to business success while realizing his or her potential.
This means harnessing the unique skills and experience that each individual brings and we do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.
