Telecommunication Specialist

Job Title: Telecommunication Specialist

Job Location: Rota, Spain

This position supports a US Military customer and may have a 24 x 7 support requirement which could include an Extended Workweek (EWW) or Shift Work during other than normal duty hours.

Job Description:

• Shall perform network design and evaluation, circuit planning, and network operations support to ensure the availability of a network.
• Shall functions as a key support to Army Communications Staff organizations tasked to manage the network.
• Shall provide critical RF and IP network engineering knowledge of all connectivity into and out of a theater, to include, reach back connectivity to Regional Hub Nodes and redistribution of services (RF, IP, and Fiber) within the theater.
• Shall provide in theater capabilities that are required to ensure that not only Voice over the SIPR (VOSIP), but all service connectivity is maintained.
• Shall provide technical support to troubleshoot and resolve network outages.
• Shall provide quality assurance of installation to terminals and oversee all testing for validation of terminal for operations.
• Shall provide oversight of the satellite transmission plans, bandwidth usage and optimization, and IP network configurations as necessary to ensure the best possible service to the end customer.
• Shall provide other key facets of on-site technical support to include conducting systems testing (e.g. Noise Figure Measurements, Phase Noise), technical guidance, network setup with routers, switches, and IP accelerators, Voice over Internet Protocol (VoIP), VoIP switched infrastructure, Call Manager configuration, system troubleshooting, establishing efficient procedures to resolve trouble tickets, and coordinating the deployment of software release and equipment training. Tasks may also include installation, operation, troubleshooting, and maintenance of the RF/satellite, IP network, and fiber distribution systems.
• Shall have good verbal and communication skills

Job Responsibilities:

• All on-site non-emergency related support is performed during normal business hours with labor scheduled at the discretion of GTACSII to optimize use of its resources
• Shall be satellite communications technician or greater skill set
• Shall provide normal business hours support (Monday-Friday) and shall provide standby emergency support on weekends and nights. Upon notification (over the phone) from program office or the operations floor flight director, the contractor shall respond within 2 hours
• Shall interface with the local organizations or Program Office visitors when requested by the Program Office
• Provide physical access and escort local organizations or Program Office site visitors when notified by the Program Office of the visit
• Shall contact the 24-hour contact number (to program office/sustainment office) to coordinate maintenance times and/or emergency maintenance actions.
• Perform periodic preventative maintenance inspections (PMIs), COMSEC, and organizational level hardware maintenance (test, removal, replacement) support that also includes periodic local on-site monitoring of alarms, general housekeeping, and equipment inspection.
• GT system PMIs shall be performed as recommend in operations and maintenance manual (O&M manual). The program office shall provide updated manuals as required.
• Shall provide PMI summary and reports as requested by the Program office within 10 business days of the request.
• Shall perform level 1 troubleshooting when guided (over the phone or in person) by qualified depot level personnel (or program office engineer), the on-site personnel shall provide limited depot level maintenance actions (described below) within their qualifications and resources:
• Spares and special tooling will be provided by the program office. Critical spares housed on site.
• Shall provide basic periodic generator maintenance and inspection per OEM manual recommendations
• Shall provide maintain site mission critical HVAC systems located on the shelter, antenna hub, and servo control unit (SCU) per O&M manual.
• On-site personnel shall be qualified to operate a man-lift as required for certain PMIs. The program office shall provide (or meet the cost of) special rental equipment.
• On-site personnel shall perform regular inspection, management and coordinate with local PMEL for calibration support.
• On-site personnel support includes shipping support and providing necessary part and shipping information and turning in parts/equipment to the transportation management office (TMO). The Program office will be responsible for replenishment of all COTS items.
• On-site personnel shall not use any program office assets for other than intended purposes without coordination and approval from the program Office.

Job Type: Full-time

Application Question(s):

• Are you a U.S. Citizen?
• Do you have 7-Years’ operational experience?
• Do you have a US Secret Clearance?