DirecciónAbout Atos
Atos is a global leader in digital transformation with 107,000 employees and annual revenue of over € 11 billion. European number one in cybersecurity, cloud and high performance computing, the Group provides tailored end-to-end solutions for all industries in 71 countries. A pioneer in decarbonization services and products, Atos is committed to a secure and decarbonized digital for its clients. Atos is a SE (Societas Europaea), listed on Euronext Paris and included in the CAC 40 ESG and Next 20 Paris Stock indexes.
The purpose of Atos is to help design the future of the information space. Its expertise and services support the development of knowledge, education, and research in a multicultural approach and contribute to the development of scientific and technological excellence. Across the world, the Group enables its customers and employees, and members of societies at large to live, work and develop sustainably, in a safe and secure information space.
- Responsibilities/Activities
- Overall responsible for the Global /Regional Development of the IT Service Desk, SLA achievement, improvement actions.
- Keeping eSO and account structure up to date on local level as well as managing ICAs.
- Participates in meeting with the client presenting current numbers and action plans
- Monitors Global roll-out of the releases
- Approves non-standard solutions for Global Clients
- Maintains framework of WU’s and KPI’s in cooperation with Business Operations Support
- Enables & drives delivery in improving WU cost levels and KPI performance through automation
- Maintains relationships with vendors in collaboration with Global Purchasing
- Negotiates and agrees globally cost prices with vendors in collaboration with Global Purchasing
Reports to Regional OPs lead
Pre-requisites
- Proficiency in English and German
- Works well with Excel and PPT
- Reporting skills
- Proactive person
- Minimum 1 year of experience in management role (TL, local TSM, capacity management, etc).
- Minimum 1 year working in Atos.
Here at Atos, we want all of our employees to feel valued, appreciated, and free to be who they are at work. Our employee lifecycle processes are designed to prevent discrimination against our people regardless of gender identity or expression, sexual orientation, religion, ethnicity, age, neurodiversity, disability status, citizenship, or any other aspect which makes them unique. Across the globe, we have created a variety of programs to embed our Atos culture of inclusivity, and work hard to ensure that all of our employees have an equal opportunity to contribute and feel that they are exactly where they belong.
