Used Cars Sales Advisor - Madrid

• Be a product expert on Tesla vehiclesand technologies, having a full understanding of the advantages anddisadvantages of the oldermodels, how they compare with the new versions and stayingup to date with the latest developments and trends.
• Keep abreast of industry trends, marketdynamics, and competitors’ offerings to provide insights and suggestions for refiningthe sales process.
• Deliver accurate and comprehensiveinformation about the features, benefits, and distinctive qualities of Tesla's pre-ownedvehicles to potential buyers.
• Tailor vehicle recommendations based oncustomer preferences, driving habits, and budget constraints.
• Expertly navigate customers through thesales process, covering aspects such as financing alternatives, trade-ins, and deliveryschedules.
• Establish trust as a reliable advisor byaddressing customer inquiries, concerns, and objections promptly and knowledgeably.
• Contribute actively to the refinementand success of the Certified Pre-Owned program, offering valuable feedback oncustomer experiences and aiding in product development and process optimization.
• Work hand on hand with other departmentsto ensure the reduction of dwell and increased profitability of our Used Car Business(operations, refurbishment, etc.)
• Create exceptional customer experiencesthat surpass expectations, fostering enduring customer relationships.
• Consistently meet or exceed sales targetsand performance metrics.

General duties:

• Operate with a flexible mindset to supportsales and delivery needs across the team
• Ensure that customer details and all actionsare accurately tracked and updated in our internal systems
• Execute on and share best practices withand across your Tesla location
• Educate customers on the full Tesla ecosystemand all available solutions available to meet their needs
• In respect to Tesla’s processes, timely executeon sales administrative duties including contract completion, finance, and workin close collaboration with relevant stakeholders to get it done
• Manage any additional duties to support widerbusiness requirements

• Passion for Tesla's mission and products,and a desire to share this with others
• Excellent communication skills and the abilityto build rapport with customers
• The ability to explain complex topics tocustomers in simple terms
• Focus on educating and understanding customers'needs
• Ability to work in a fast-paced, high-pressureenvironment, and prioritize multiple tasks and deadlines
• Strong attention to detail and organizationalskills
• Ability to work independently and as partof a team
• Understand English and Italian language and communicatein it, when needed
• Valid driving license

At Tesla, we believe that owning a Teslavehicle is not just about transportation, but about driving change and making apositive impact on the world. As a Used Tesla Advisor, you will have theopportunity to help customers on their journey to ownership of a Tesla, andshow them why it’s the right choice for them. If you are passionate aboutelectric vehicles and want to make a difference, we encourage you to apply for thisexciting opportunity.