DirecciónDavid Kennedy Recruitment is working with a leading multinational technology BPO business which is looking to recruit a German-speaking Customer Support Representative in Barcelona.
Position : Customer Support Representative
Location : Barcelona, Spain
Employment type : Full-time
DUTIES AND RESPONSIBILITIES :
- Handle incoming B2C user requests via telephone / email
- Log call details onto case management systems and provide response and resolution within SLA to customer
- Solve requests / incidents that require a higher level of technical knowledge
- Support technical enquiries and manage incidents of the client’s product, car electrical chargers
- Progress / close service requests to a satisfactory conclusion on call management system
- Proactively update customers with status and resolution progress
- Monitor / progress all open queries in queue
- Escalate potential service issues to appropriate level
- Ensure contractual SLA is maintained
- Respond to any reasonable task posed by the assigned manager
- Achieve an excellent customer satisfaction level
Requirements
- Have a proficient or bilingual level of German and advanced level of English
- Possess excellent Customer Care skills, knowledge and awareness
- Have adequate professional experience
- Are able to implement and manage changes in processes
- Are responsible and possess independent work habit
- Have good communication and team skills, flexibility and stress resistance
- Follow the security rules of the company
Benefits
- Excellent remuneration package based on experience, skills and performance
- Indefinido contract
- Schedule from Monday to Friday 08 : 00 - 20 : 00 (weekly rotative) and on weekends (one per month) from 09 : 00 to 18 : 00
- Dynamic and creative team with a positive and friendly atmosphere
- Full paid training on the company and the project you'll be working on
- Guidance and tools to reach your full potential
- Relocation support for candidates from abroad
Hace 9 horas
