DirecciónJob Description
Thermo Fisher Scientific Inc. is the world leader in serving science, with annual revenue exceeding $25 billion. Our Mission is to enable our customers to make the world healthier, cleaner and safer. And with over $1 billion invested annually in R&D, we empower our teams to put science into meaningful action and give our R&D colleagues the autonomy, resources and tools they need to take science a step beyond.
When you are part of the team at Thermo Fisher Scientific, you will do important work! Our respected, growing organization has an exceptional strategy for the near term and beyond. Take your place on our formidable team and help us make significant contributions to the world!
a) Responsibilities:
*Adhere to SOPs (Standard Operating Procedures), SLAs (Service Level Agreements), and departmental training guidelines. assuring diligent manage effectively to customers, providing timely responses, with courtesy and professionalism, taking full ownership about orders, inquiries, complaints, and any other needs by customer (internal and external) done thru phone calls, general email inbox or individual email or any other communication channels available.
*Identify and assess customers’ needs to achieve satisfaction and direct activities to appropriate departments.
*Build sustainable relationships of trust through open and interactive communication.
*Work on assignments/projects as part of a team (not limited to local area)
*Escalate and problem solve customer inquiries and complaints without managerial support.
*Maintains daily Customer Services reports.
*Inform customer of deals and promotions.
*Tenders, ensure collation of information from all relevant parties, provides timely response to Public and Private Tenders invitations.
*Coordintaes with internal departments (Sales and support) to provide relevant information and input. Acts according to Co. policy and procedures.
*Escalates T&C issues to Finance/Legal when required. Be involved in European Tender group sharing experience and reporting.
*Follow guidelines for effective coverage of phone and email service.
*Respect timetable and turns established to cover phone service (uninterrupted service) from 8am to 17.00 pm.
*Handling with carriers and suppliers.
*General office or reception duties required.
- Other duties: It could be required to you to perform duties other than those given above. The duties and responsibilities indicated may vary without changing the general character of the duties or the level of responsibility entailed. Such variations are common and would not of themselves support the re-evaluation of the document.
b) Minimum Qualifications:
*Shown experience in similar administrative roles.
*Competent with Microsoft Office suite.
*Ability to work in a team and under pressure.
*Excellent time management skills.
*Good interpersonal and communication skills in English; Portuguese would be an asset.
c) It will be valued:
Portuguese would be an asset.
d) employee benefits: according to Company Guidelines
You will be one of our 70,000 extraordinary minds who has a unique story to tell. Join us and be part of our singular mission—enabling our customers to make the world healthier, cleaner, and safer.!
Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate because of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other legally protected status.
Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.
