DirecciónDavid Kennedy Recruitment Ltd provides unparalleled recruitment services for international companies across the Europe. We bring a fresh and innovative approach to recruitment services, acting as liaison between the candidate and the client.
Our goal is to exceed the expectations of every client and candidate, and leave each and every party satisfied.
David Kennedy Recruitment is working with a leading BPO / outsourcing company that is seeking to onboard a Customer Service Agent in Spain.
The team the employee would join supports customers of a market leader in design and technology of household appliances.
Position :Customer Service Representative
Location : Barcelona, Spain
Employment type : Temporary (2 months), full-time only
Work model : Remote / Work from home from anywhere in Spain
DUTIES AND RESPONSIBILITIES :
- Communicate with clients through incoming telephone calls, emails or social media messages and look for solutions to their difficulties with their orders or devices
- Use leading-edge diagnostic tools and Excel to help guide clients in solving issues with their machines
- In more extenuating circumstances agree and arrange a technician visit or to send
additional / spare parts directly to the clients
- Be on the lookout for opportunities to talk with clients about new and exciting products that are regularly launched into the market as well as existing products (cross-selling and up-selling)
- Be a brand Ambassador by educating customers on the used technology, demonstrating a full understanding of products and brand values
REQUIREMENTS :
- Have a fluent level of written and spoken Dutch / Flemish
- Have a good level of English to communicate with international team
- Be based in Catalonia or be willing to relocate without the employer's support in January
- Have all of the right-to-work documentation in place (Passport / ID, EU Bank Account, NIE & Spanish Social Security Number)
- Appreciate excellent Customer Service no matter whether it’s a call, email, or social media, offer the customers the best possible experience
- Have good computer skills and experience with MS Office
- Be solution-oriented, well-organised and able to prioritise the workload with the ability to work under pressure
OFFER :
- Fixed-Term 2-Months contract with 1 month probation period
- Full-time position (39 hours per week)
- Rotating schedule Monday - Sunday between 8 AM and 8 PM, 5 days per week
- Two weekends off per month
- Hybrid working model with x3 days per month from the office
- Fully paid, 3 weeks long and fully office-based training that optimally prepares you for your job
- Best-in-class people engagement activities and programs
