DirecciónWe are looking for a passionate and skilled Training professional to upskill and drive development across a range of staff as well as make sure our Customer Service Teams develop their skills and successfully address clients’ needs.
As a Customer Service Trainer you will support our Customer Service Agents facilitating on-the-job training, developing educational material and organizing training sessions in order to ensure our onboarding training process is outstanding, new skills are learnt and also, old skills are refreshed.
A little bit about us
Leadtech has been fostering and developing innovative digital businesses across several industries since 2009. It has since then expanded to a team of over 500 committed employees working all over Spain.
We are thrilled to have more than 23 nationalities working together and very proud to see that our products and services are enjoyed by millions of users monthly around the globe.
How will you make a difference
- Facilitate programs based on requirements by utilizing the available content, presentations and visual aid to equip the Customer Service Teams and newbies with relevant information.
- Develop training material (e.g. videos and manuals).
- Deliver dynamic training sessions (on-boarding, soft skills, process and refresher training, etc) across Customer Service to a diverse learning participant.
- Collaborate with Quality Team, Management and HR across site to identify operational deficiencies and develop lean, solution-oriented, measurable training.
- Evaluate the success of the program in every session conducted and report that back to the Senior Training & Quality Team Lead .
And also assess the impact of each educational course on staff performance and client satisfaction.
- Train new Team Members, make sure they successfully apply everything covered in the Training Agenda.
- Provide daily performance reporting on the progress of new employees during the On-Boarding Training.
- Make constructive recommendations for improving scripts, programs, and training techniques.
- Cross-train existing Team Members on new company updates or procedures.
- Update and create training material based on product releases.
Requirements
What will make you stand out from the crowd
- 1-2 years of Training experience in a similar / same position.
- Spanish high level as you will be working with our Spanish - speaking team on a daily basis.
- English C1 or high level as training sessions may be conducted in English and also communications with the hubs.
- Excellent communication (both verbal and written) and facilitating skills to deliver Training sessions and ensure proficient communication with different stakeholders
- Proficient in Google tools and M.Office; e-learning is an asset.
- Proficient in learning management systems (LMS), instructional design and e-learning platforms.
- Be familiar with traditional and modern interactive learning methodologies and learning activities.
- Advanced organizational skills and excellent decision-making skills with the ability to handle multiple assignments.
- Be able to evaluate training performance to determine if training is meeting business needs.
Your team
We’re team-first. If you believe in the power of collaboration and that the team’s success is your success, then you’re one of us!
Fun is fundamental. We believe in forming strong bonds in and outside the office. That’s why we have a team-building budget and organize activities to enjoy ourselves.
Positivity wins the day. Bring a positive attitude and communicate openly. Self-awareness and an openness to learn are always a plus.
Benefits
Perks of being one of us
- Top-notch private health insurance includes dental and psychological services
- Full-time, permanent contract
- Flexible time off, no blackout dates, plus your birthday, Christmas’ Eve and New Year’s Eve off
- Remote work OR come into the office if you prefer!
- Flextime (7 9 : 30 a.m. / 3 : 30 7 : 30 p.m)
- Free Friday afternoons (a 7-hour workday!) + 35-hour week in July and August (free afternoons here we come!)
- Enhanced career path designed just for you
- External training budget
- Other : ticket restaurant, nursery tickets
- Budget for team-building activities
- We celebrate all company landmarks
- And when you come into the office, you’ll get free coffee and snacks, fresh fruit, and can enjoy our game room and the cool terrace overlooking the Mediterranean
Sounds good? Apply now! We’re looking forward to getting to know you.
Equal Employment Opportunity Employer :
Leadtech is an Equal Employment Opportunity (EEO) Employer, which means we encourage applications from people with different backgrounds, interests, and personal circumstances.
Our team welcomes applicants regardless of their race, gender, age, religion, nationality, sexual orientation, and / or disabilities.
All we need is your high energy, skills, and willingness to be a part of a great project!
Location
You'll have the flexibility to choose whether you'd like to come to the office every day, from time to time, or work fully remote.
We want you to find the best combination for you.
If you prefer to be surrounded with amazing people, our exceptional office is in Barcelona’s Blue Building, located right on the city's seafront.
Besides our stunning views, you’ll enjoy our office perks such as free fruit, snacks, and coffee and you’ll also be able to take part in our Mario Kart and table tennis competitions.
The personal data you provide will be processed in order to manage your candidacy for the corporate selection processes that fit your profile.
If you wish, you can exercise your rights of access, rectification or cancellation by writing to our address (Avenida Litoral, 12-14, 5ta planta.
Barcelona. 08005) or to the email address [email protected], attaching to your request a document that can validate your identity.
