Customer Specialist English + European Languages Hybrid 1756Ae36 Barcelona (Barcelona)

Do you possess a genuine passion for customer service? Are you someone who enjoys interacting with people? Do you have a fluent command of English and native-level proficiency in another European language? Are you seeking a dynamic and diverse work environment?If the answer is yes, then you´ve discovered the perfect position!We are looking for a passionate and proactive person, who will give high-quality technical customer service within the international sector in a multinational company with many growth opportunities.Key functions:Ensure customer satisfaction and provide professional customer supportManage service SubscriptionsBillingProvide technical support on digital productsFollow up and ensure customer satisfactionManage claims, suggestions, and hearing customersfeedback on the productEfficiently ensure quick solutions respecting SLAsProvide feedback to the management team concerning the efficiency of customer service tools, new customer needs and, how to enhance any website/App value proposition

Fluency in European llanguage (Native or C2 Level). High level of English (C1). Excellent communication skills, both oral and written. Able to follow phone etiquette and use of formal and polite languagePrevious experience with customer service, offering technical support with knowledge of following standards and proceduresAdvanced user of MS OfficeAble to handle stressful situationsTeamwork spirit. Organized. Curious and hunger to learn moreCritical and analytical thinkingProblem resolutionCustomer satisfaction oriented

39 hours week Replacement contract