Customer Support Expert In Manufacturing (German Speaker)

Description :

Are you already experienced in interacting with Customers? Do you like to help a variety of people while contributing to a project in industrial technology in an international company?

Are you interested in living in a vibrant city which different cultures, excellent food and beautiful beaches? Then don t hesitate to check out our client s new job opportunity.

Your responsibilities and impact working as a Customer Service Expert will be :

• Support of new / existing customers
• Close cooperation with the sales, application engineers as well as the engineering department
• Quotation processing : checking and recording queries, coordinating customer-specific tooling solutions with the specialist departments and field service, commercial quotation preparation, preparing and submitting quotations to the customer, following up on open quotations in collaboration
• Order processing : checking and recording of sales documents with the help of the shared service team, coordination of customer-specific tooling solutions with the specialist departments and field service, dispatch of order confirmations, invoices and, if necessary, drawings, management of open orders
• Complaint management CRM
• Support of sales promotion activities (promotion, campaign, end of quarter)
• Digital document management and filing according to standardized, predefined criteria
• Responsibility for customer satisfaction in general (SLI)

Requirements :

Skills, qualifications and interests you need to succeed in this role :

• Very good ability to express yourself in German
• At least 3 years of professional experience in customer service
• Completed commercial or technical education
• Enjoy dealing with people and have a feeling for their needs
• Structured work style as well as ambition and optimism
• Strong cooperation and communication skills, negotiation skills
• High degree of resilience and sense of responsibility
• Enjoy continuous training (SAP, IT, product knowledge)
• Good MS Office skills and ideally experience with CRM systems
• Knowledge of SAP, CRM, PLM and lead generation in the B2B area would be an advantage

Offer :

What’s in it for you?

• Lunch Ticket COBEE
• 26K to 31K yearly gross base salary
• ADESLAS Additional health insurance
• Office located in Sant Cugat del Valles (25 Minutes by train from Plaza Catalunya)
• Hybrid work model

What should you expect from living in Barcelona?

• The unique experience of an international and diverse culture
• A beautiful beach city surrounded by both coastal towns and mountains
• Delightful gastronomic experiences of Spanish, Catalan and World cuisines
• Quite a dynamic and active urban life where it is difficult to get bored
• Sunny days, Mediterranean weather and a relaxed lifestyle
• An attractive startup and innovation hub with exciting opportunities

Skills / Customer Service,Customer Support Agent,Customer Care