Customer Support Specialist (Dutch Speaking)

The Offer

• Opportunity within a company with a solid track record of performance
• Join a market leader within Consumer Internet / D2C
• Flexible working options

The Job

Responsibilities :

• Supporting users and answer their questions via email
• Reviewing and moderating online content (ads and user-profiles),
• Keeping an overview of the guidelines of the respective online market, such as the correct categorization of offered articles or the prevention of spam and duplicates.
• Protecting users from fraud, cyber-bullying or counterfeiting and preventing trade with illegal products.
• Giving input on improvements of publication rules to improve user experiences

The Profile

Requirements :

• Fluent level of Dutch and English to be able to liaise effectively to different stakeholders across the region.
• Customer service experience (via email)
• Basic computer skills;
• Attentive eye for detail;
• Good team and communication skills;
• Conscientious and reliable commitment is one of our core values!
• Willingness to work in shifts (Monday - Sunday);
• Interest in the E-commerce and Digital world.

The Employer

Want to become part of one of the largest online content moderation marketplaces?

Our client is offering just that! On their behalf, we are looking for dedicated Dutch speaking Customer Support Agents to work remotely from sunny Malta!