DirecciónCompany Description
We are far more than a worldwide leader. We welcome you as you are, and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/.
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS
Job Description
Summary of Responsibilities:
Assume the responsibilities of the General Manager in his absence.
Ensures the consistent implementation and delivery of all Accor/Fairmont Service Standards. Keeping the appropriate focus on service training and LQA standards to drive resort’s goals and oversees all tactical plans driving guest service.
Core team member driving Heartist training culture and service recovery
Responsible for service excellence committee and meetings/follow up.
Handles guest concerns and feedback to ensure effective follow up resolution.
Ensures the smooth operation and co-ordination of the hotel through all hotel department Heads.
Assist in the preparation of the annual Business Plan and focus on tactical plans to achieve the business results.
Ensure that monthly financial outlooks for Operating Departments including Rooms, F&B, Engineering, Security and Resort Activities are accurate and are being achieved.
Support our team's commitment to Sustainability through active leadership supporting the sustainability goals of the hotel.
Completes the Month end and Forecast Commentary for Corporate Office and Owners as required.
Provides support and assistance as required to the Director of Talent & Culture, Director of Finance & Business support, and Director of Sales & Marketing
Actively works with DTC, GM, and L&D Manager to support and activate all L&D programs (GLP, IM, INES training, etc)
With the Director of Finance & Business support, reviews all contracts (i.e., cleaning, maintenance & repair, telephones, etc.)
Senior representative for all BDDT’s, sites, pre cons, as required.
Owner of the hotel’s Business Continuity, Emergency and Crisis Management Plans; including oversight of the hotel desktop exercises.
Provide active leadership in the culture of Health and Safety and accident prevention.
Function as key member of the Hotel Executive Committee and Leadership Team; including supporting and driving the exec EES action plan.
Responsible to lead and schedule the hotel’s MOD program.
Qualifications
• Relevant experience in the hospitality industry, including five years at the Executive Committee level in a luxury hotel.
• Previous resort opening experience will be an advantage.
• Extensive background in hotel operations is a prerequisite and Food and Beverage background is strongly preferred.
• Proficient in speaking Spanish.
• Demonstrated expertise in budget planning and financial controls.
• Possesses strong interpersonal and problem-solving skills.
• Highly responsible and reliable.
• Capable of thriving under pressure in a fast-paced environment.
• Team player with the ability to work cohesively.
• Maintains focus on guest needs, remaining calm and courteous at all times.
• Proven track record in coordinating multiple departments.
• Clear understanding of budget planning and execution.
• Exceptional interpersonal and guest relation skills.
• Proven ability to build and lead teams with outstanding coaching skills.
• Demonstrated innovation, creativity, and out-of-the-box thinking.
• Motivates emerging leaders to act as entrepreneurs, finding creative and profitable guest-oriented solutions.
• Holds a diploma/degree in hospitality management or an equivalent university qualification.
Additional Information
Visa Requirements: Applicants must be legally eligible to work in Spain.
Our commitment to Diversity & Inclusion:
We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent.
