Director Of Operations - Fairmont Alcaidesa

Job Description

Summary of Responsibilities :

Assume the responsibilities of the General Manager in his absence.

• Ensures the consistent implementation and delivery of all Accor / Fairmont Service Standards. Keeping the appropriate focus on service training and LQA standards to drive resort’s goals and oversees all tactical plans driving guest service.
• Core team member driving Heartist training culture and service recovery
• Responsible for service excellence committee and meetings / follow up.
• Handles guest concerns and feedback to ensure effective follow up resolution.
• Ensures the smooth operation and co-ordination of the hotel through all hotel department Heads.
• Assist in the preparation of the annual Business Plan and focus on tactical plans to achieve the business results.
• Ensure that monthly financial outlooks for Operating Departments including Rooms, F&B, Engineering, Security and Resort Activities are accurate and are being achieved.
• Support our team's commitment to Sustainability through active leadership supporting the sustainability goals of the hotel.
• Completes the Month end and Forecast Commentary for Corporate Office and Owners as required.
• Provides support and assistance as required to the Director of Talent & Culture, Director of Finance & Business support, and Director of Sales & Marketing
• Actively works with DTC, GM, and L&D Manager to support and activate all L&D programs (GLP, IM, INES training, etc)
• With the Director of Finance & Business support, reviews all contracts (., cleaning, maintenance & repair, telephones,
• Senior representative for all BDDT’s, sites, pre cons, as required.
• Owner of the hotel’s Business Continuity, Emergency and Crisis Management Plans; including oversight of the hotel desktop exercises.
• Provide active leadership in the culture of Health and Safety and accident prevention.
• Function as key member of the Hotel Executive Committee and Leadership Team; including supporting and driving the exec EES action plan.
• Responsible to lead and schedule the hotel’s MOD program.

Qualifications

• Relevant experience in the hospitality industry, including five years at the Executive Committee level in a luxury hotel.
• Previous resort opening experience will be an advantage.
• Extensive background in hotel operations is a prerequisite and Food and Beverage background is strongly preferred.
• Proficient in speaking Spanish.
• Demonstrated expertise in budget planning and financial controls.
• Possesses strong interpersonal and problem-solving skills.
• Highly responsible and reliable.
• Capable of thriving under pressure in a fast-paced environment.
• Team player with the ability to work cohesively.
• Maintains focus on guest needs, remaining calm and courteous at all times.
• Proven track record in coordinating multiple departments.
• Clear understanding of budget planning and execution.
• Exceptional interpersonal and guest relation skills.
• Proven ability to build and lead teams with outstanding coaching skills.
• Demonstrated innovation, creativity, and out-of-the-box thinking.
• Motivates emerging leaders to act as entrepreneurs, finding creative and profitable guest-oriented solutions.
• Holds a diploma / degree in hospitality management or an equivalent university qualification.

Additional Information

Visa Requirements : Applicants must be legally eligible to work in Spain.

Our commitment to Diversity & Inclusion :

We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent.