DirecciónJLL supports the Whole You, personally and professionally.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients.
We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work.
Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.
We are looking for an IFM Program LeadSoft Services for our Integrated Facility Management business line.
About JLL
We’re JLL. We’re a professional services and investment management firm specializing in real estate. We help organizations around the world achieve their ambitions by owning, occupying and investing in real estate.
If you’re looking to step up your career, JLL is the perfect professional home. At JLL, you’ll have a chance to innovate with the world’s leading businesses, put that expertise into action on landmark projects, and work on game-changing real estate initiatives.
You’ll also make long-lasting professional connections through sharing different perspectives, and you’ll be inspired by the best.
We’re focused on opportunity and want to help you make the most of yours. Achieve your ambitions join us at JLL!
Role Purpose :
The IFM Program LeadSoft Services is responsible for ensuring a high level of client satisfaction within their areas of responsibility e.
g. Janitorial, Mailroom, Food Services etc. within the EMEA region. Delivering and supporting key IFM Programs, initiatives as well as ensuring business as usual consistency in processes and operational IFM Program delivery .
The role takes ownership for and supports improvement in operational IFM Program delivery activities to meet contractual obligations with respect to the EMEA property portfolio of the Client now and for the future.
What this job involves :
- Guide the IFM team including RFM, SFM and FM’s through the IFM program requirements of local service delivery to meet the contractual obligations of Jones Lang LaSalle for the Client Account.
- Support relationships within the clients Global Real Estate and Facilities teams to address operational challenges head on championing compliance, consistency and continuous improvement within the IFM programs under their Ownership and responsibility
- Support and collaborate with all internal and external stakeholders as needed including TM, FM, Space and Occupancy team, IT, Security, EHS and all strategic partners.
- Develop and maintain a detailed understanding of the Client’s business and key factors influencing their requirement for our services.
- Be a key player supporting the achievement of the agreed IFM financial targets for their areas of IFM Program responsibility
- Develop an understanding of the services provided by Jones Lang LaSalle. Identify opportunities to raise the bar and continuously improve the IFM Service Delivery.
- Ensure the IFM programs under their Ownership and responsibility are delivered in adherence to the contract.
- Ensure IFM Programs assigned to their team are tracked and executed in line with account SLA’s.
- Support the Delivery of services in line with key performance indicators, service levels and client program Delivery methodology.
- Support IFM Management and ensure the quality, consistency and compliance of IFM program delivery on the Client Account.
- Ensure all standard operating procedures, processes and Program methodology are adhered too and are fit for purpose for their area of Ownership and Responsibility.
- Support the Delivery of all regional initiatives and programs as directed
- Follow reporting, standard operating procedures, systems, Program methodology and HR practices in line with the regional consistent approach
- Support the delivery of all Health & Safety and Environmental requirements that are defined on work instructions or communicated in training.
- Follow required emergency prevention and operational controls
- Report all accidents, occupational illnesses and emergencies
- Lead the development and progression of team members under their leadership.
- Collaborate with Global Stakeholders and clients to ensure harmonious communication and execution of aligned programs.
Every day is different, and in all these activities, we’d encourage you to show your ingenuity.
Sound like you? To apply you need to have :
- Experience in a similar role
- Consider yourself a Subject Matter Expert (SME) in Soft Services, Customer Experience, Food Services and Quality.
- Focus in Integrated Facilities Management Soft Services Bias supporting Client operations.
- Experienced in people management
- Tertiary qualifications in Facilities Management / Engineering will be advantageous
- Experience in Owning, managing and supporting Facilities Management across multiple locations and Countries
- Experience in handling client and / or Firm sensitivities’ knowing when to escalate with urgency, or how to de-escalate certain risks
- Leadership Ability and Experience in leading a high performing team (in-location and virtual)
- Demonstrated experience in balancing the interests of the client with those of the Firm
- Experience in translating client needs
- Technical Competence
- Understanding of Technical Processes and impact on delivery services (SOW)
- Understanding and experience successfully delivering IFM Programs
- The management of schedules, budgets, contracts, invoices, processes
- Quest for Excellence
- Performance Management experience
- Problem Solving & Strategic Thinking
- Ability to connect technical matters with monetary and business
- Capacity to deal with ambiguity and solve complex problems effectively
- Analytical, proven ability to solve problems using an objective approach
- Demonstrate an ability to look at long term solutions
- Project, Program Management & Organizational Skills
- Planning & organizational skills to prioritize work and meet tight deadlines
- Demonstrated client relationship skills
- Strong communicator good presentation skills and possesses strong verbal & written communication skills (English & local language);
also an active listener
- Self-motivated and confident, Gravitas
- Flexible able to adapt and effectively deal with rapidly changing, stressful situations
- Proven ability to initiate and follow through with improvement initiatives
- Able to work independently and be a team player
- Exhibit of honesty & trustworthiness
- Proven and demonstratable Ownership skills and experience
- Experience in food services / catering an advantage
What you can expect from us
You’ll join an entrepreneurial, inclusive culture. One where we succeed together across the desk and around the globe.
Where like-minded people work naturally together to achieve great things.
Our Total Rewards program reflects our commitment to helping you achieve your ambitions in career, recognition, wellbeing, benefits and pay.
We’ll offer you a competitive salary and benefits package.
Join us to develop your strengths and enjoy a fulfilling career full of varied experiences. Keep those ambitions in sights and imagine where JLL can take you...
Location :
Hybrid (inactive) Berlin, DEU, Dublin, IRL, London, GBR, Madrid, ESP, Munich, DEU, Paris, FRA, Warsaw, POL, Zurich, CHE
Job Tags :
If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table! If you require any changes to the application process, please email or call + 44 ( 0 ) 20 7399 5010 to contact one of our team members to discuss how to best support you throughout the process.
Please note, the contact details provided are to discuss or request for adjustments to be made to the hiring process. Please direct any other general recruiting inquiries to our page >
I want to work for JLL.
About JLL
For over 200 years, JLL (NYSE : JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties.
A Fortune 500® company with annual revenue of $20.9 billion and operations in over 80 countries around the world, our more than 103,000 employees bring the power of a global platform combined with local expertise.
Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communitiesSEE A BRIGHTER WAY.
JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated. For further information, visit.
Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services.
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