DirecciónDo you want to be part of an innovative and dynamic technological company that's a leader in the market? Would you like to work with a team that values transparency, dedication, customer satisfaction, teamwork, and resourcefulness?
Do you like the flexibility of working in a hybrid model, in Madrid? If so, we'd like to talk to you!
Our client is a SaaS company that has been developing internal search engines for e-commerce since 2011. Providing easily applicable software, our client’s mission has been to help businesses grow by selling their products online more efficiently.
To ensure the success and growth in the Italian market, the company is looking for a Growth Customer Success Manager.
They are looking for a dynamic individual with outstanding abilities in customer relations, negotiation, and business skills.
If you're fueled by a passion for customer growth and advocacy, with a proven history of exceeding expectations, we want to hear from you!
Key Languages :
- Native level or full professional level of Italian
- Full professional level of English or Spanish
Main Responsibilities :
- Develop customized delivery strategies aimed at optimizing the customer journey, leading to increased product adoption, higher satisfaction levels, and overall customer health scores
- Proactively identify and pursue new opportunities for upselling, maximizing the value and longevity of customer relationships
- Serve as a dedicated advocate for customers, actively shaping the evolution of our products and platform functionalities to align with their success and satisfaction goals
- Facilitate communication for capturing and conveying customer feedback internally, driving continuous improvement across our products and services
- Foster authentic, long-lasting relationships with customers, acting as a trusted partner in their growth and ensuring high customer satisfaction
- Meet and exceed company upsell targets, help to develop and implement standard methodologies, processes and tools to constantly improve the Customer Success Program
Core Skills / experience :
- 5+ years experience working in pre-sales, account management, Customer Success, consulting or similar roles related to driving account growth and adoption
- Excellent communication and presentation skills with demonstrated success at skillful negotiation and strategy implementation
- Proficient in managing influence through persuasive communication, negotiation skills, and consensus building.
- Possesses extensive expertise in business operations, including a strong background in utilizing HubSpot, generating reports, and constructing dashboards.
- Genuine understanding of customer needs coupled with a fervent drive for revenue growth, alongside a deep comprehension of value drivers in recurring revenue business model
- Minimum 1 year Experience in SaaS environments or E-commerce
What's on offer :
- Real stability with a permanent contract in an innovative and rapid growth company with a future project on e-commerce industry.
- Competitive salary.
- Career plans and professional development.
- The most innovative and unique technology & tools.
- International environment with over 33 different nationalities.
- 22 days of Annual Leave (plus 24-31 December as discretionary days).
- Health Care Plan after Probationary period completed.
- Real Work Life Balance (flexibility & WFH policy) with Friday's afternoon off.
- Fruit, snacks & monthly Pizza at office.
- Communities & activities Outdoors : ping-pong, footbol, golf, chess, etc.
- Green environment and open spaces in a very cool and modern office.
- Afterhours chats, role plays- interactions and much more!
Our recruitment process? :
- Step 1 : Interview with one of our Recruiters to get to know you better
- Step 2 : Interview with HR (language test)
- Step 3 : Interview with Hiring manager
- Step 4 : Interview with the department's Director
