DirecciónLeadership and management of delivery team responsible for providing customers with the guidance and support needed throughout the full life cycle of implementation to ensure successful and most effective use of Oracle’s products.
Responsibilities may be defined by named accounts, geography, product / solutions, or some combination thereof. Recruits, retains, develops, coaches, motivates, and generally manages multiple Account Management and / or Technical delivery resources to attain / exceed defined customer objectives.
Responsible for driving a high degree of satisfaction with Oracle's products and related implementation services and ensuring referenceability for continued profitable revenue streams over the long term.
Directly manages Project Managers and / or Engineers, etc. with operational focus on multiple accounts, products / solutions or a combination thereof.
Personal objectives typically defined as a "roll-up" of all delivery resources reporting to the Delivery Leader. Understands own product / solutions portfolio extremely well and knows how to win relative to competition.
Responsible for providing coaching, mentoring and helping team attain a high degree of customer satisfaction. Accountable for territory revenue and utilization, and for delivery of other identified departmental results through successful direction of Account Management and / or Technical delivery resources within the business unit.
Ensure high levels of customer satisfaction by making certain that quality and productivity guidelines are delivered, executing quality / productivity improvement efforts and understanding strategies of the Oracle Support Services organization.
Interaction with Sales, Delivery account team and customer teams to ensure appropriate solutions are being identified and needs met.
Attains results within Oracle management policies and practices. Executes company policies that affect immediate operation(s) and may have company-wide effect.
