DirecciónTHE POSITION
Zeta Global is looking for a dynamic, personable and strategically minded individual who is acutely skilled in client service management.
This person will be a team player; solutions oriented and have the ability to manage multiple client and internal stakeholders at senior levels.
Having digital marketing experience is a requirement, with experience in traditional and emerging mediums a very strong plus.
A background technology and data is required. This role reports into the V.P. of Client Success for the team.
The successful candidate will be able to understand and proactively identify client needs and work with specialist teams to effectively develop business solutions across services and technology, as well as ensure excellence in delivery.
This person will also have a proven track record in growing revenue across a book of business, as well as a strong understanding of technology and the ability to effectively communicate complex solutions to clients.
This person will be the main liaison point for key strategic clients and other clients across the group.
RESPONSIBILITIES
- Serve as the primary client services contact that works to coordinate with client contacts and our Operational & Strategy team members, as well as between both those groups and other internal Zeta Global service divisions (creative, technology, legal, sales etc.)
- Developing deep and enduring client partnerships with high client satisfaction ratings
- Developing deep and enduring intra-team partnerships with high teammate satisfaction ratings
- Monitoring and maintaining high quality services, technology, and strategic plans
- Responsible for monthly billing duties and revenue allocation reporting
- Presenting to both internal resources, teammates, and client on a variety of initiatives and informational categories
- Leading all recurring scheduled client facing status calls and preparation for the same
- Coordination of team-wide meetings both in person and via phone
- Strong focus on Strategic initiatives, both optimizing existing ones and launching / developing new ones in conjunction with Zeta team members
- Maximizing existing and generating new revenue streams from client budgets in conjunction with the VP of Client services for the team
CHARACTERISTICS
- Technically strong, with a background in data, email and / or programmatic
- Previous experience with cross-channel digital and traditional marketing, partnership development, ecommerce and CRM
- Experience in partnering with clients and colleagues on business strategy and solutions
- Proven revenue generation and growth across book of business
- Strong understanding of marketing platform technology
- Strong understanding of the various marketing mediums available : digital, emerging and traditional
- Experience with Jira or similar asset / project management systems
- Superb communication skills (internal as external)
- Highly resourceful, solutions oriented with a positive attitude
- Accountability and reliable
- Team player
THE CANDIDATE
- 3+ years’ in a digital, CRM and traditional marketing position managing senior clients and multiple stakeholders
- Degree education
- Evidence of continued personal development
- Spanish (native speaking) + English is a must.
THE EMPLOYER
Zeta Global is a data-powered marketing technology company with a heritage of innovation and industry leadership. Founded in 2007 by entrepreneur David A.
Steinberg and John Sculley, former CEO of Apple Inc and Pepsi-Cola, the Company combines the industry’s 3rd largest proprietary data set (2.
4B+ identities) with Artificial Intelligence to unlock consumer intent, personalize experiences and help our clients drive business growth.
More than 100 employees and 120 client accounts in UK & Europe.
Our technology runs on the Zeta Marketing Platform, which powers end to end’ marketing programs for some of the world’s leading brands.
With expertise encompassing all digital marketing channels Email, Display, Social, Search and Mobile Zeta orchestrates acquisition and engagement programs that deliver results that are scalable, repeatable and sustainable.
DIVERSITY, EQUITY AND INCLUSION AT ZETA
We are committed to building diverse teams with different identities, backgrounds and perspectives.
We believe in providing a forum to connect at Zeta, to learn and celebrate differences. Our mission is to ensure we have an environment that enables a deep level of trust and belonging, so everyone feels invited to bring their whole selves to work, and to increase both diversity at Zeta as well as in the technology industry.
