The Company

Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the world’s most prestigious hotels and resorts. The Group now operates or has under development 44 hotels with more than 11,000 rooms in 28 countries in key business and leisure destinations.

The Hotel

Renowned Parisian designers Gilles & Boissier, have created a sophisticated residential design for the 100 rooms and 53 suites, including several one-of-a-kind specialty suites, featuring unique design elements inspired by the hotel’s historic connections to the city, Spanish culture and art.

With a stunning and meticulous restoration that celebrates César Ritz’s pioneering spirit, a prestigious central location, five restaurants and bars overseen by one of Spain’s most celebrated chefs and exceptional leisure and wellness facilities, Mandarin Oriental Ritz, Madrid is set to become the city’s most luxurious hotel.

Scope of Position

The HR Coordinator is responsible for, but not limited to, the overall assistance of all colleague related subjects.

Organisational Structure

The HR Coordinator will report directly to the Learning & Development Manager.

Duties and Supporting Responsibilities

• Manage recruitment processes of interns: post offers in different employment websites, personal interviews and elaboration of candidate reports.
• Support in hiring tasks: Documentation for new trainees, signing of agreements, exit interviews, employee benefits, registrations and cancellations in internal systems, elaboration of documents for trainees (letters of reference, response to requests...).
• Organization and planning of internal activities: awards for best employee of the month and annual plan of activities for employees.
• Maintaining the Training Room at all times in the event of pop-up trainings/meetings.
• Assisting with setting up the Training Room for scheduled trainings.
• Management of internal communication tools: bulletin board, intranet and suggestion box.
• Attention and resolution of employee doubts.
• Support in control of work accidents, request for investigation reports and accident reports.
• Delivering and arranging training programs to address specific training needs for the interns and colleagues.
• Assisting in the facilitation of continuous customer service training as outlined by LQE’s, Forbes, AAA, etc. for the Rooms Division and F&B Division on a weekly basis.
• Ensuring that all training records are updated and to generate accurate monthly reports accordingly.
• Performing administrative tasks to ensure the proper maintenance of records, supplies, training classes requirements, etc.
• Reporting any concerns or issues from trainees and colleagues that need further action.
• Ensuring all F&B colleagues are certified in Manual Food Handling by organizing the classes within the property and the colleagues maintaining their records as per FLHSS&E.
• Supporting all efforts to enliven our Company’s Vision, Mission, Guiding Principles and Legendary Quality Experiences throughout the hotel.
• Coordinating outside training requirements in case of need.
• Updating all HR bulletin boards throughout the back of the house of the hotel.
• Collecting Suggestion Box entries and communicating to the hotel management team.
• Assisting in creating monthly L&D Calendar of events and trainings.
• Creating monthly newsletters to be distributed to all colleagues of the hotel
• Ensuring the HR Department has sufficient supplies including office supplies, decorations, etc.
• Conducting self in a professional manner at all times to reflect the high standards of Mandarin Oriental, Miami and Mandarin Oriental Hotel Group.
• Performing any additional duties as assigned by the L&D Manager or the Director of Human Resources.
• Assist with HR functions.

Requirements

• Experience in a similar position from 2 to 3 years.
• Degree in Business or Hotel Management.
• Used to work in a dynamic and agile environment.
• High English level.
• Skills: humility, teamwork, excellent presentation skills, people oriented, proactivity, ambition, and active listening skills.