Descripción del trabajo
Work with the OTC team to understand and document customer invoicing needs. * Associate will support not only the region assigned, but also overall Billing and Disputes if needed * Responsible of coordination with local finance teams, Customer Service, Sales, and Operations. * Escalates, if needed, relevant matters to the Order to Cash Supervisor, to ensure regions OtC processes are efficient and compliant * Establishes and keeps good relationship with other teams. A team player. * Ensures accurate and timely account set-up and updates to enable billing, communication, and service quality * Responsible for generating accurate and timely invoices, credit notes if applicable for customers. * Monitors billing transactions and sending of the invoices. * Coordinates and attends to the clients and customers disputes, coordinates with the local teams and other departments if needed and ensures escalations are properly handled in a customer friendly manner * Responsible of dunning process and bad debt management * Ensures quality customer interaction while improving the satisfaction.
Solicitud
* 2-4 years of experience in Order to Cash, Billing and Collections or Customer service * Open to work in international environments * Working knowledge of OtC processes * English as business language and local language to support the region * Excellent interpersonal skills with the ability to influence and develop relations at all levels * Flexibility and ownership * Team player in an multi cultural environment * High degree of orientation in customer service * Good negotiation skills * High School, Vocational Certificate, Post Secondary Diploma * Familiar with Excel
Beneficios
Great career opportunities with competitive salary package