DirecciónJob Description
About Us
Founded in 1999 and listed on NASDAQ in 2003 and HKEX in 2021, , Ctrip, Skyscanner, and Qunar.
Across its platforms,
We have four Customer Service Centers for , Korea, the UK, and the Philippines, providing 24 / 7 customer service in 19 different languages.
We have more than 30,000 employees scattered across 30 countries in Asia, Europe, the Americas, and Oceania, striving to expand our global markets and aiming to be the worlds leading and most trusted family of online travel brands that aspire to deliver the perfect trip at the best price for every traveler.
Responsibilities
- Support the team to develop and sustain strong partner relationships by providing relevant support services to hotel partners (room types, rates, promotions, availability, and content).
- Ensure the partner hotels product (content, rates, and availability) is consistently optimized and competitive on the external sites by operating internal portals to maximize the customer experience.
- Resolve all issues related to payment, allotment, notification, cancellations, etc.
- Execute effectively based on KPI metrics (targets, goals, and strategic objectives) set by the team.
- Communicate with hotel partners on behalf of
- Participate in market and competition research. Prepare business reports as necessary.
- Coordinate with other departments in the assigned projects.
- Manage other ad-hoc requests and operative tasks.
Qualifications
- Bachelor's degree or the above, majoring in Business, Hospitality, Tourism, or a related field.
- Fresh graduates or 1-year relevant working experience in e-commerce or hotel (Front Office / Reservation / Revenue / Yield Management etc.) is preferred.
- Good command of both English and Spanish. (Knowledge in Mandarin Chinese will be a plus)
- Legally authorized to work in Spain.
- Excellent communication and coordination skills.
- Strong logical thinking and data analytics capability. Structured mindset and problem-solving skills required.
- Proficiency in Microsoft Word, Excel, Outlook, and PowerPoint.
- Fast learner and able to work independently.
- Detail-oriented, well-organized, self-motivated, high sense of responsibility, and a good team player.
- Strong flexibility and resilience in adapting to fast-changing work environments or demands.
We offer a stage to unleash your full potential and drive global impact. As an international team, we embrace an open and inclusive culture that supports and respect team members in and out of the workplace.
Everyone is on a trip, whether it's a career trip or a life trip. At , you can define your own trip by setting a goal and celebrate your success by recognizing the progress you have made.
Whats more?
- Our rapid business growth in global offers abundant career opportunities at various levels and in multiple functions
- Internal transfer is encouraged, and global job rotation program enable you to pursue a global career path and make global impact
- We provide learning opportunities to further your career in areas of leadership capability, soft skill and professional expertise.
- We encourage flexible work arrangement
- Have fun with company-sponsored greetings and activities at holidays, birthdays, and colorful team events.
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