DirecciónWant to be a part of our team?
MS Engineer (L2) is responsible for providing a managed service to clients to ensure that their IT infrastructure and systems remain operational.
Through the proactive monitoring, identifying, investigating and resolving of technical incidents and problems, the MS Engineer (L2) are able to restore service to clients.
Their primary objective is to proactively review client requests or tickets and apply technical / process knowledge to resolve them without breaching service level agreement (SLA).
The MS Engineer (L2) focuses on second line support for incidents and requests with medium level of complexity.
Radford reference :
Performs IT functions such as design, analysis, evaluation, testing, debugging and implementation of applications programs supporting the company infrastructure business processes and operations and / or network-based (cloud) product systems.
Analyzes, installs, acquires, modifies and supports operating systems, database or utilities software. Plans, conducts and directs the analysis of business problems with automated systems solutions.
Analyzes, designs, acquires and implements projects for LAN and / or WAN systems. Plans, designs, acquires and implements telecommunications voice / wire systems.
At higher job levels, may contribute to the development, testing, evaluation or design of system or infrastructure architecture used throughout the IT solution set."
Working at NTT
JD :
- Crowd Strike prevention Policy Implementation
- Crowd Strike sensor upgrade on end points
- Handling Security Patching on servers
- Alert Analysis
- Working with ground support teams on real time threat detection
- McAfee Policy and Client task administration.
- McAfee user login issue
- Bit locker encryption Validation on End point.
- RCA preparation for P1 / P2 incidents.
What will make you a good fit for the role?
Equal Opportunity Employer
NTT is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment.
We do not discriminate based on age, race, color, sex, religion, national origin, disability, pregnancy, marital status, sexual orientation, gender reassignment, veteran status, or other protected category
