DirecciónAn extraordinarily talented group of individuals work together every day to drive TNS' success, from both professional and personal perspectives.
Come join the excellence!
Overview
We are currently looking to recruit a NOC Support Engineer to join our growing global team. As part of the Global NOC support team, you will be responsible for providing technical support to TNS financial services product offerings.
Working closely with the broader NOC team and closely with our technical support teams, you will be responsible for Incident Management, Problem Management, Change Management and some Release and Deployment to the production network.
Being a part of the TNS FinTech division there will be opportunity to expand and further develop your knowledge and skills across a variety of TNS service and product offerings.
Responsibilities
Manage and resolve assigned incident tickets
Support customer incident management bridges and calls
Support Major Incident Management and fault resolution
Support Problem Management and root cause analysis
Become a SME on supported products and services
Production and update of service documentation
Support PCI compliance
Support Disaster Recovery activities
Provide training, knowledge transfer and ongoing support to TNS Global FinTech analysts
Qualifications
5+ years experience in a network operations environment supporting a low latency global IP network, within Financial Service
5+ years experience supporting global managed hosting / server environments
Direct experience configuring and troubleshooting Cisco, Juniper, and Arista routers and switches
Cisco IOS and JunOS experience and familiarity with TAC case management and escalation process
Multicast market date and FIX order routing troubleshooting experience
Routing protocol troubleshooting experience (BGP,IS-IS, OSPF, EIGRP, HSRP)
Network Address Translation experience
MPLS experience
Direct experience troubleshooting and supporting financial markets and applications
Solid written and verbal skills
Direct customer service experience required.
Flexibility around working hours in support of business requirements (may include bank holiday working etc)
Able to work 24x7 shift pattern
Proficient with Microsoft Office (Excel, Word, PowerPoint, Project, Visio)
CCNP
JNCIA
ARISTA
If you are passionate about technology, love personal growth and opportunity, come see what TNS is all about!
TNS is an equal opportunity employer. TNS evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability / handicap status or any other legally protected characteristic.
