DirecciónWant to be a part of our team?
Provides technical support to field engineers, technicians, and product support personnel who are diagnosing, troubleshooting, repairing, and debugging complex electro / mechanical equipment, computer systems, complex software, or networked and / or wireless systems.
Responds to situations where first-line product support has failed to isolate or fix problems in malfunctioning equipment or software.
Reports design, reliability, and maintenance problems or bugs to design engineering / software engineering. May be involved in customer installation and training.
Provides support to customers / users where the product is highly technical or sophisticated in nature.
Working at NTT
- Carry out the advance level of troubleshooting on Linux OS and applications
- Responsible for guiding L1 resources technically
- Work in a 24 X 7 Environment (NOC).
- Extend technical support the Clients over email and phone.
- Good communication written and verbal.
- Responsible for the uptime of the various client projects being managed / monitored.
- Ensure that the tickets raised per shift are closed as per SLA and if not escalate as per the escalation Matrix defined.
- Raise and also technically update the tickets in ticketing system for all the issues handled / worked upon.
- Shift report generation on daily issues handled / escalated in the form of Daily reports.
- Work on the change request and new Installations
- Apply patches to the OS / applications or upgrade the applications as and when required, as per the approval from the respective Team Leaders.
- Monitoring & Management of Backup Application
- Support Mail applications
- Ensure earlier resolution to the issues to meet SLA
- Following up with Vendors hardware & software whenever required & resolve issues by minimizing downtimes.
Technical Skills
- Strong Linux fundamentals
- Hands on experience on DNS
- Experience on any of these apps, Apache, MySQL, PHP,
- Knowledge of any mail application like Qmail, Postfix.
- Working knowledge on any hardware like HP / Sun / IBM / Dell
Working Knowledge on any LDAP, Tomcat, Weblogic / Websphere / JBoss application andn backup application will be an added advantage
- Academic Qualifications
- BE or Diploma in IT
Required Experience :
- Demonstrated work experience
- Demonstrated experience required in Engineering function within a medium to large ICT organization
- Demonstrated experience of Managed Services
- Demonstrated working knowledge of ITIL processes
- Demonstrated experience working with vendors and / or 3rd parties
Skills Summary
What will make you a good fit for the role?
Workplace type :
Equal Opportunity Employer
NTT is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment.
We do not discriminate based on age, race, color, sex, religion, national origin, disability, pregnancy, marital status, sexual orientation, gender reassignment, veteran status, or other protected category
