Accommodation Operations Specialist (Weekend shift)

eDreams ODIGEOis the worlds leading travel subscription platform and one of the largest ecommerce businesses in Europe Under its four renowned online travel agency brands eDreams GO Voyages Opodo Travellink and the metasearch engine Liligo it serves more than 20 million customers per year across 44 markets Listed on the Spanish Stock Market eDreams ODIGEO works with nearly 700 airlines The business conceptualised Prime the first subscription product in the travel sector which has topped 52 million members since launching in 2017 The brand offers the best quality products in regular flights lowcost airlines hotels dynamic packages car rental and travel insurance to make travel easier more accessible and better value for consumers across the globe

We are looking for aAccommodation Operations SpecialistTeam based in Barcelona Spain We are a young and dynamic company looking for someone who is service oriented has a passion for travel is selfdriven and looks to challenge himherself to help building a strong relation with our partners

What you will do :

• Communication by phone and email with suppliers and distributors to be their problem solver;
• Provide a two side service answering any request in a timely and efficient manner;
• Deliver internal support to other areas in the inventory team;
• Resolve following established policies and procedures and applying outofthebox thinking when anything established is not enough;
• Provide accurate feedback in order to help generate insight on his team to improve operational efficiency;
• Contribute building operational documentation;
• Proactively take action on prevention tasks to contribute to enhancing the customer experience

Who you are :

• Tourism studies or previous experience in the industry; Experience in front office or customer service positions; Native level of English;
• Other languages will be an advantage including : French and German; Late shift until 9 or 10 pm and rotative Bank holidays extra pay;
• Its needed to work on the bank holidays and weekends rotation; Excellent written and oral communication skills; Client focused and empathetic;
• Ability to adapt fast to continuous changes; Organized will handle a large volume of data and many different software; Computer savvy : comfortable with Google tools Gdocs Gcalendar Gsites and CRM;

Self motivation and teamwork are expected

What do we offer?

Free eDreams Prime Plus subscription to benefit from significant discounts on your flights and hotel bookings Now you can include your friends and family too Discounted gym memberships Free subscription to Coursera a topnotch external learning platform Free English and Spanish courses Fresh fruit and free coffee in the office with many types of milk alternatives New to the city?

We also offer great relocation packages including visa support for specific open positions Office in the heart of Barcelona with a beautiful rooftop terrace to have a break or enjoy our social activities yes parties are welcome here

And the opportunity to work in a dynamic dedicated fun and passionate team of professionalsWe journey together