Account Management Team Manager

Account Management Team Manager SaaS Company - Hospitality

SaaS Company - Hospitality

Client retention and growing :

• Achieve or exceed annual net retention targets.
• Provide detailed and accurate sales forecasting and pipeline reports.
• Ensure Account management and process excellence, Strong forecast reporting, and metric analysis.
• Work with the Director of Account Management and SVP of Sales to assess the current account strategy and enhance where necessary
• Drive growth and seek out potential upsell opportunities in Key Accounts alongside Account Managers

Be a voice of the comapny's customers :

• Build strong relationships in the Product and engineering teams to provide feedback and opportunities for product improvements.
• Help drive additional value and ROI for our customers through coaching of your team.

Cultivate a Curious, Happy and High Performance Culture :

• Motivate your team : design and implement effective and motivational team building activities and sales incentives.
• Foster Expertise : have a continuous learning plan for you and your team, staying on top of the competition, having a strong understanding of our industry and our customers' industries and our products and the benefits they bring.
• Operational Excellence : ensure processes are followed, including the team's adherence to process and CRM hygiene.

Generate a positive and high-performance team culture focusing on the company's core values (Happy, Hungry & Honest)

• Lead : Drive and retain a highly engaged team. Sustain a high level of employee satisfaction and work with the director of AM to create career paths that will motivate top performers.
• Coach : Empower and guide the team through effective coaching to maximize their potential to achieve organizational goals.

Set clear expectations for your team, and provide constant improvement feedback.

• Recruit : collaborate with our People Ops team to source and recruit highly driven, top performing account managers.
• 4 years in Account Management for SaaS companies (ideally within hospitality sector).
• 2 years experience leading people (either in New Business or Account Management).
• Fluent English, any other European language is welcome.
• Based in Barcelona.

1day / week home office.

Side benefits.

Competitive salary package.