DirecciónDescription
We are looking for an Account Manager to join our team!
In this position, we are looking for an individual that can support customers throughout the Southern Europe region. English and French fluency is a must.
Sustainable procurement has gained in importance and maturity over the past decade and is at the top of most of the Fortune 500 corporate agendas.
Leading organizations are taking on strategic initiatives and goals in this space. As a digital SaaS solution, EcoVadis is designed to help such companies scale their initiative across their entire global supply chain.
This requires good understanding of the solution by all impacted stakeholders and adoption of the principle of sustainable procurement, on all levels of our customers' procurement organization.
The Customer Success team manages the strategic deployment and account management of the EcoVadis solution with our customers.
EcoVadis is looking for a dynamic Account Manager, driven by sustainability, to join our Southern Europe team in Barcelona, bringing energy and passion in a positive environment to manage the success of EcoVadis' customers.
Your primary responsibilities will include (but will not be limited to) :
- Manage a portfolio of customers, ensuring they maximize the value they get from the EcoVadis solution and maintain a high level of satisfaction and engagement with the service and tools,
- Develop a customer program plan and act as the main point of contact for your accounts, providing proactive and reactive project management support and resources,
- Advise a portfolio of customers on the implementation building blocks of their sustainable procurement program throughout their lifecycle;
- Partnering with them to help them adopt and integrate EcoVadis in appropriate processes and tools. Provide thought leadership and effectively communicate the EcoVadis vision for Sustainable Supply Management,
- Build advocacy among customers; establish and maintain strong relationships with customer project managers, decision makers, and executive sponsors throughout the customer lifecycle,
- Carefully monitor operations with your customers (forecast and delivery) in order to guarantee operational KPIs are met,
- Liaise between customer and EcoVadis teams (sales, sustainability, operations) to solve customer challenges and find opportunities and solutions.
Other :
- Contribute to Ecovadis continuous improvement process by providing feedback to the product management team on solution development needs,
- Lead and / or support a variety of Customer-focused projects,
- Teamwork, peer-coaching, and best practices sharing to contribute to the development of EcoVadis service and to maintain a positive and motivating atmosphere.
Qualifications
- You will bring more than 5 years of successful customer management, account management, or consulting experience acquired in a fast paced environment,
- The ideal candidate has formal education in a related field (Supply chain, sustainability, business)
- Knowledge of procurement systems and SaaS is an asset but not mandatory as long as the candidate has a quick understanding of complex management systems and tools and how they impact the workflow of the customer,
- Excellent communication skills (both written and verbal) in French and Italian as per the assigned territory and English being the official language of the company is a must
- Ability to summarize key findings in a presentable PowerPoint presentation
- Excellent excel and data analytical skills,
- Experience in developing Account Plans,
- Computer literate (MS office, Google Suite, Salesforce or CRM, Project management tools )
- Interest to work in an international and multicultural environment,
- Self-driven, results oriented and team player,
- Ability to be agile in an ever changing environment,
- Thrives in a fast paced environment,
- Passionate about sustainability.
Additional Information
- Location : Barcelona
- Contract : Permanent
- Start date : April 1st, 2024
Our growing team in Spain is full of talented professionals from various fields who all share a desire to make sustainability real.
We offer competitive salaries and support personal growth from day one.
This includes extensive onboarding, teammates' support and a brand new e-learning platform bursting with courses and modules.
So you can learn new skills and fine-tune old ones!
In return for your expertise and energy, we offer :
Working organization benefits :
- Casual and very friendly work environment
- Hybrid work organization (from the office or from home)
- Flexible working hours
- Home office allowance program
- IT equipment allowance
- Working from anywhere policy
- Opportunity to work in a truly international atmosphere
Compensation benefits :
- Base salary + variable compensation plan
- GRSP and TFSA matching program available
- Meals and Transportation Vouchers (Cobee card)
Wellness and Healthcare benefits :
Health, Wellness, and Dental Benefits
More :
- Employee referral bonus policy
- Paid employee volunteer day
- Paid moving day ( 1 / year)
- Access to online learning library
- Virtual and in-person team building events
- Co working space with various services + opportunity to work in different locations (Europe and International)
Our hiring team looks forward to reviewing your CV and cover letter with a guaranteed response to every application. A new job with purpose awaits you!
Don’t fit all the criteria but still think you’d be a good candidate? Please apply anyway to give our hiring team the opportunity to assess your skills and to learn more about what you could bring to EcoVadis.
We’re interested in hiring capable people, regardless of professional and educational background.
Can the hiring process be adjusted to suit my needs? Yes. We want everyone going through the hiring process with EcoVadis to feel confident that you are able to demonstrate your full potential.
We welcome applications from disabled people, people with long-term health conditions, and neurodiverse candidates. If you need any adjustments, including the provision of interview questions, please let the hiring team know.
