DirecciónThe ideal candidate is passionate about collecting and analysing data, creating complex models, identifying patterns in the data, interpreting trends, and with your vision for the future, create forecast scenarios and plans, acting as a bridge between numerous stakeholders within the organization.
This role will involve:
Assisting with the production of timely, accurate and reliable daily, weekly, and monthly reports setting out relevant information
Performing data analysis to determine incentives targets, call volume trends and developing long-term strategies
Compiling and mining data from a variety of business Call Centre sources
Consolidation of market results
We offer:
Permanent contract
Full time 39 hours a week Monday to Friday
Work from home up to 3 days a week optional
Private health insurance
Wellness and fun activities
VIP District discounts and rental car discounts
Excellent and multicultural environment in Barcelona World Trade Centre
Ticket restaurant and free car rental after one year in the company
We want you to have:
Excellent Excel skills
English fluent
Strong analytical skills with high attention to detail and accuracy
Able to challenge constructively
Verbal, written, and interpersonal communication skills to interact with all levels of an organization
Ability to work independently, proactively, and creatively
It is a plus if you also have :
Tableau experience
Planning, analysis and forecasting experience
Understanding of (or the ability to grasp) Workforce Management practices including Occupancy, CPC, Shrinkage, Productivity
Driven to be the best together!
BarcelonaSpain
