DirecciónDescription
DePuy Synthes, as part of Johnson & Johnson MedTech, is the largest, most innovative, and comprehensive orthopaedic business in the world.
With a focus on activating insights to develop innovative treatments, we are inspired to advance patient care while delivering clinical and economic value to health care systems worldwide.
DePuy Synthes Companies offer an unparalleled breadth and depth of Products, Services and Enabling Technologies in the areas of Joint Reconstruction, TECA, Spine, Sports Medicine, and Power Tools.
The future of healthcare is Digital Surgery. The convergence of surgical technology, real time data and intelligence is bringing unprecedented changes to healthcare.
Johnson & Johnson MedTech is at the forefront of shaping that future. Digital, Robotics and Services will continue to underpin any advancements in the Digital Surgery space.
DepuySynthes Services & Repair Manager& VELYS Field Service Engineer
The DepuySynthes Services & Repair Manager& VELYS FSE is responsible to maintain professional and profitable service business on DPS products while ensuring compliance with the quality system and manufacturer specifications, delivering technical assistance and documentation to internal and external customers.
This multi-faceted role will make you accountable for driving the processes for complaints in-take, spare parts management and replenishment, execution, and documentation of preventive and corrective maintenance, and ensuring meeting the Service SLAs in different commercial models like rental and lease offerings, including billing and executing of service packages.
You will be leading a customer-focused Service & Repair organization for Capital Equipment, becoming a reliable contact person in the VELYS Digital Surgery & Capital organization in Spain.
Tasks & Responsibilities as Services & Repair Manager
- Accountable on P&L of Service & Repair organization for DPS Spain, monitoring profitability of Business
- Lead a team of Depot SE and Admin Support to execute S&R with the highest standards.
- Coaching and mentoring the service team and supporting their ongoing training and development.
- Execute Technical Service activities including Installation, Qualification, PM, CM, SW Upgrades and Decommission in accordance with Customer service plan agreements and service schedules matrix.
- Engage with local & EMEA leadership DPS team, to promote a mindset & culture of Service Care as a pillar for J&J MedTech, developing and implementing process improvement across the range of services.
- Proactively engage with Business Lead, to maintain and develop a framework and Value Proposition of Service Offerings & Contracting & participate in customer negotiations on Service terms and SLAs.
- Work closely with other relevant functions including but not limited to Legal, Quality, Supply Chain, Customer Service, Warehouse & Distribution, Sales & Marketing and EMEA peers.
- Representing Technical Service in Core Team projects to drive technical service needs as inputs in new product development.
Tasks & Responsibilities as VELYS Field Service Engineer
- Fulfill Service contracts within contracted SLAs.
- Lead all Field Service activities of DPS Capital : VELYS Digital Surgery and Arthroscopic Equipment
- Execute installation on customer site, including Software & Hardware Upgrades
- Maintain DPS Capital, incl. check and calibration, & ensure traceability of all field based DPS products.
- Delivery of technical Training to internal & external customers
- Efficient and thorough documentation of service activities for internal and external reference
- Give technical support to Product Managers, Sales & Customers & give IT support on certain instruments.
- Engage with key customers and stakeholders including Theatre Staff, EBME Staff and Managers, CSSD Staff, Procurement and Purchasing Staff
Qualifications
Experience, skills, and competencies :
- Academic qualification in engineering or equivalent
- 8 Years work experience, in technical support / technical service, using different testing tools.
- Experience adept at managing schedules related to resource and service activity.
- Knowledge of Technical Services within the Medical Device servicing principles, practices, and procedures
- Ability to demonstrate a high-level of technical expertise and are extremely effective at imparting concepts and information of a highly technical nature.
- Ability to prioritize and to successfully lead multiple priorities as the directly responsible individual in a fast-paced environment.
Leadership Competencies :
- Results & Performance Driven : assumes ownership and accountability for business results and solutions.
- Demonstrated leadership capabilities and influencing relationships and collaborative partnerships.
- Strong commercial stakeholder management skills with the ability to manage resource, scheduling, contracting, service plan and install cadence.
- Customer-centric focus, both internally and externally coupled with strong interpersonal skills.
Education and Qualification
- Education : University degree or equivalent
- Languages : Fluent in English
- Valid Driving License
Travel requirements up to 50%
On-site position in Service & Repair Site in Sebastián de los Reyes, Spain
Johnson & Johnson is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
