Field Service Engineer Thermal

Who are we?

At Vertiv, we build products that keep critical technologies running 24 / 7. We are proud we were the first to protect mainframes with precision cooling systems.

We were the first to introduce an integrated enclosure system to distributed networks. We help some of the largest names in the industry bring new capacity online faster and at a lower cost when search and social media increased demand for storage and computing.

Our portfolio spans power, thermal and infrastructure management products, software and solutions, and is complemented by a network of nearly 250 service centers worldwide.

We are now currently seeking a Field Service Engineer - Thermal to join our dynamic team in Madrid, Spain!

The Field Service Engineer - Thermal assures installation, service and repair of Company products at customer premises, maintaining relations with customer, salesman, distributors and other within his / her area and is responsible for the assigned spares VAN stock.

What kind of work will you be doing?

• Respond, in a professional manner, to all assigned service calls while on duty;
• Read, understand, and comply with all procedures outlined in the Field Procedure Manual;
• Ensure spare parts are properly accounted for using established parts procedures;
• Keep Dispatching Team informed of your schedule and the status of all open jobs;
• Maintain the accuracy of the customer listing by reporting errors;
• Submit weekly paperwork in a timely, accurate and complete manner and in case of Wireless Field Service debrief the performed job in a complete and accurate manner at the Customer’s premises;
• Keep company vehicle clean, neat and properly maintained;
• Report and promotes sales or service leads to the proper department;
• Being a reference point for key customers in case of emergency and troubleshooting.

What will make you successful?

• Air Conditioning or Electrical engineering high school diploma
• Native in the local language; good English;
• Minimum 4 years experience in technical service area working in a service or test environment of Air conditioning equipment;
• Computer Literate;
• Well organized and able to work under pressure;
• Very Flexible Work-Hours.

If YOU are the person we are looking for, feel free to apply and let's start drafting your future career in a healthy and growing environment.