DirecciónThe Customer Operations Specialist (COS) works in a multicultural and multilingual business environment and is part of the EMEA Supply Chain team, managing Order to Cash processes for Direct Customers. The COS is in daily contact with our customers and is working closely together with other HP front office and back office teams. The COS uses professional concepts and theoretical knowledge acquired through specialized training, education or previous experience. Develops expertise and practical knowledge of applications within business environment. Acts as team member by providing information, analysis and recommendations in support of team efforts. Exercises independent judgment within defined parameters.
Responsibilities:
Leads team effort of individual contributors to resolve moderately complex issues.
Acts as a first point of contact for "top-tier" customer accounts with high complexity, coordinating support on a broad range of daily operational matters.
Resolves high impact operational issues (e.g., issues related to global trade and compliance policies, issues with high dollar-value exposure)
Coordinates with or leads other functions and organizations to resolve issues (e.g., sales teams, supply chain, logistics) as they relate to customer support
Champions a specialized topic (e.g., order management, special pricing) and trains other team members.
Spearheads efforts to optimize current processes, often collaborating with other groups within HP to improve day-to-day activities.
Represents team as a subject matter expert on complex internal processes to other functions and organizations.
Propose and drive continuous improvements
Education and Experience Required:
First level university degree or equivalent experience.
Typically 4-6 years of related experience (e.g., supply chain, customer service, procurement, financial management)
Knowledge and Skills:
Advanced communication skills with ability to convey high impact messages clearly (verbal, written and presentation) to peers and management within and outside of HP.
Mastery in English, German written and spoken
Advanced understanding of highly complex internal operational issues (e.g., opportunities to improve current processes).
Advanced problem-solving and analytical skills.
Broad, in-depth knowledge of the end-to-end process of sales operations.
Solid knowledge of local legal compliance issues.
Advanced teamwork and collaboration skills.
Demonstrated project management skills.
Ability to structure and apply advanced organizational skills to manage daily operational issues.
Thank you for taking the time to review our job; if you think it matches your experience and interests, please apply today; we are eager to learn more about you!
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