Dirección
forma de trabajoThe moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As Housekeeping Manager you’ll help the General Manager in supervising all aspects of housekeeping and laundry – and ensure high standards are maintained.
You will report to the General Manager.
Your day-to-day:
- Help prepare annual departmental operating budget and financial plans. Monitor budget and control expenses with a focus on increased productivity.
- Maintain proper inventory levels, managing cost per room for supplies and labor (example: bed & bath linen reuse and laundry operation).
- Manage day-to-day staffing requirements, plan and assign work and establish performance and development goals for employees. Provide mentoring, coaching and regular feedback to help manage conflict and improve employee performance.
- Check public areas, guest rooms/suites, equipment, linens are clean and in good repair advise team members of areas of improvements.
- Handle complaints and special requests and needs of the guests, VIPs and repeat visitors to achieve complete guest satisfaction.
- Ensure staff is properly trained and has the tools and equipment to carry out job duties
- Promote teamwork and quality service through daily communication and coordination with other department managers.
- May assist with deep cleaning projects and/or assist housekeeping staff during high volume periods.
- Perform housekeeping duties necessary, including making beds as well as vacuuming and cleaning guest suites to ensure guest satisfaction.
