Dirección
forma de trabajoWho are we?
Equinix is the world’s digital infrastructure company®, operating over 250 data centers across the globe. Digital leaders harness Equinix's trusted platform to bring together and interconnect foundational infrastructure at software speed. Equinix enables organizations to access all the right places, partners and possibilities to scale with agility, speed the launch of digital services, deliver world-class experiences and multiply their value, while supporting their sustainability goals.
Joining our operations team means that you will be at the forefront of all we do, maintaining critical facilities infrastructure as part of a close-knit team delivering best-in-class service to our data center customers. We embrace diversity in thought and contribution and are committed to providing an equitable work environment that is foundational to our core values as a company and is vital to our success.
Job Summary
Performs advanced technical tasks in managing the shared services infrastructure, capacity management and monitoring the evolution of the service.
Responsibilities
Technical Support
Provides support on escalations for complex technical issues. Performs deep analysis over critical situations and provides root causes reports (on Equinix or with Vendors). Manages capacity, monitoring and define key indicators of shared infrastructures
Process Support/ Optimization
Participates in cross-functional teams to review business and/or technical processes within the IT Operations, refine or make suggestions for continuous improvement and support implementation of changes
Systems Support
Identifies systems issues (e.g. business system bugs on functionalities or errors in the managing tools), making recommendations for and/or managing the implementation of solutions
Data Support/ Analysis
Audits data and issues within the It Operations, creating custom reporting to further understand and analyze the issue, and recommends corrective actions/resolutions; assesses validity and integrity of data being used
Automation processes and automation support to Systems, Databases and Cloud departments
Documentation
Authors documentation (can be technical & non-technical) (e.g., technical specifications and standards, deployment, HLDs, KBs, articles, reports and user manuals) and serves as content owner for standard operating procedures
Project Management
Plans, coordinates and monitors projects from start to completion (e.g., sets deadlines, assigns responsibilities, monitors and summarizes progress of project, conducts meetings)
Qualifications
To be added by TA/Hiring Manager
Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form.
Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.
