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Position Purpose :
The Client Service Rep is responsible for providing support to clients of Compliance Services. The Compliance Services team provide services to the pharmaceutical and medical device industries.
Work including HCP / O Engagement and Contracting, KOL Screening and Tiering, Grants Management, Payments Processing, and Transparency Support and Outsourcing.
Our teams need to provide service that is very accurate, timely, and with good customer service.
The Client Service Rep delivers work every day using our proprietary software. For that reason, comfort using technologies is critical.
Detailed process orientation and superior communication skills is very important. Experience with pharmaceutical compliance regulations is helpful but not required.
Experience with legal contract concepts is helpful.
Responsibilities : HCP Engagement
HCP Engagement
- Enter engagements into engagement management system.
- Facilitate engagement approval process.
- Develop contract for HCPs using given templates.
- Communicate with the HCP regarding contracts, obtain signatures, answer questions.
- Monitor central mailbox and respond to inquiries.
- Raise purchase orders for HCP payments.
- Support travel arrangements via Client specified vendor (if applicable).
General
- Effectively communicates requests for required information (e.g., missing information, clarification of information, documentation)
- Provide updates to team management on status of work, and issues addressed.
- Ensure work delivered is of good quality.
- Adherence to various policies (i.e., confidentiality, sensitive communication, intellectual property)
- Responds to client requests for customized reports.
- Reformats incoming files using Access, Excel, etc. to maintain information in IQVIA usable form.
- Maintains the integrity and quality of the files.
- Follows IQVIA quality standards in completing and verifying.
- Reviews the client requirements with the Client Service Reps to ensure clarity on each request.
- Identifies data errors.
- Advises Client Service Reps in creating custom deliverables.
- Analyzes errors and recovery methods for maintaining the files.
Competency Requirements :
- Proficiency in MS-Office, Word, Excel, and Outlook
- Strong PC technical skills in using Excel and Access.
- Good organizational skills and ability to meet deadlines working within a time sensitive environment
- Excellent communication and interpersonal skills, with the ability to build strong relationships Ability to carry out some analysis and information gathering to resolve problems on routine matters.
- Detail oriented and the ability to handle multiple priorities while meeting strict deadlines.
- internally and work within a team environment
- Background in Pharmaceutical compliance desirable, but not mandatory
Education, Skills, Experience Desired
- Bachelor’s degree or equivalent
- Contracts Management or Reports Analyst experience is a plus
- 5 years or more related work experience
We invite you to join IQVIA™
- Recognized by Great Place to Work as the third best company to work for in Spain (March 2020).
- FORTUNE Magazine's World's Most Admired Companies list for the third year in a row (January 2020).
- Recognized by the 2016 Scrip Awards as the Best Full-service Provider Contract Research Organization (CRO).
- Awarded the 2016 Eagle Award from the Society for Clinical Research Sites (SCRS) for the fourth consecutive year.
- A site-nominated award recognizing contract research organizations (CRO) and biopharmaceutical sponsors dedicated to building positive relationships with research sites through leadership, professionalism and integrity.
- IQVIA™ named in The International Association of Outsourcing Professionals (IAOP) 2017 Global Outsourcing 100® List which recognizes the world’s best service providers across a range of industries.
IQVIA™ is an equal opportunity employer . We make employment decisions based on qualifications and merit. We prohibit discrimination based on any unlawful consideration such as age, race, national origin, gender or other "protected status.
We know that meaningful results require not only the right approach but also the right people. Regardless of your role, we invite you to reimagine healthcare with us .
You will have the opportunity to play an important part in helping our clients drive healthcare forward and whatever your career goals, we are here to ensure you get there!
IQVIA is a leading global provider of advanced analytics, technology solutions and clinical research services to the life sciences industry.
We believe in pushing the boundaries of human science and data science to make the biggest impact possible to help our customers create a healthier world. Learn more at
