DirecciónJob description
Find your place at Amaris Consulting as an IT Service Desk Coordinator in Barcelona. Start your new adventure in an international and agile Environment by identifying opportunities for improvement at the technical, functional, and organizational levels and solving difficult issues like finding out how to get the only backup saved out of the same server that has crashed.
WHAT WILL YOU DO?
- Overall ownership and coordination of all business application support related activities and their related infrastructure components
- Be the point of escalation to end-users, market stakeholders and both market and HQ management.
- Crises management in the case of a serious outage in the area, by chairing and coordinating all crises resolution activities.
- Ensuring adequate communication of resolution activities to management as well as the impacted end users.
- Determination and implementation of the required support strategy for the area of responsibility.
- Management of relationship with any 3rd party service providers, including KPI review and follow up of any SLA breaches or the implementation of corrective actions in the case of chronic breach of SLAs.
- Coordination of resolution activities with all internal and external teams involved, such as, but not limited to, development teams, project management, business excellence, Operations, IT infrastructure and market IT teams.
- Driving root cause analysis and problem creation, investigation and resolution
WHAT WOULD YOU NEED? ️
- Capabilities : understanding of Operations, support, monitoring on e-commerce platform.
- ITIL V3 or V4
- Some degree of experience in observability / monitoring (New Relic is a plus).
- Experience in multi-country web shops.
- Project coordination with different vendors : 2nd level and 3rd level.
- Fluency in English
WHY US?
We are people with dreams and motivations like you, desiring to work on projects that project us to the top and push us to improve ourselves to the best.
Working next to super talented people with whom we can share knowledge, and experiences, hang out, and feel the support of our colleagues and managers.
We care about our consultants, that’s why we can offer :
- Join a fast-growing global group with a turnover of €565M and over 1,000 clients across the world
- Be part of an international, multicultural environment of 7,750 talented people over 60 countries and 5 continents, being able to benefit from international mobility opportunities and progress your career worldwide, and / or experience other departments and sectors.
- Flexibility is the order of the day, so we have a friendly remotely policies, an intensive workday, as well as social benefits such as Transit, Restaurant or Kindergarten ticket, and Private Health Insurance
- Explore opportunities to grow quickly with a tailor-made career path and salary evaluation : 70% of our key senior talent joined the company at entry level
- Develop your skills with our Tech Academy catalog in last technologies, access to the Udemy E-learning Platform with over 500 training courses, which includes programs in interpersonal communication, team management, project management, and participate in our Webinars and Workshops.
- Choose your own training course with your annual personal budget and take advantage of our partners getting certifications paid by the company.
- Feel part of our Community by being part of our Languages sessions, Team buildings, Afterwork hangouts, and the Event of the Year.
- We have the WeCare program, where the company aid critically affected employees.
- Unlock your full potential, both professionally and personally.
Check for more opportunities on our website : https : / / careers.mantu.com / open-positions /
