DirecciónDescription
Frontline employees engage and support all companies to leverage EcoVadis solutions in order to foster continuous improvement of sustainable business practices in global supply chains.
Your responsibility would be to ensure the acquisition of new French and Southern Europe suppliers in order to grow the EV network of assessed companies, boost response rates, and drive value throughout the EcoVadis onboarding experience.
You are a trusted advisor and can influence everything the customer touches in their first (and future) experience with us.
This position interacts with all EcoVadis customers (buyers & suppliers) as well as multiple business units internally to provide high touch service that respects the relationship of the customers to EcoVadis and is a true EcoVadis ambassador.
Responsibilities :
- Engage with customers via phone, email, tickets, webinars, etc to accompany them during the onboarding process, solve their queries and increase response rates for the French markets and ultimately convince them to adopt our EV solution
- Identify and target high value customers ( outreach with customized approach) and take appropriate steps to engage them successfully by using Sales tactics
- Manage, monitor and drive your portfolio to maximize conversion
- Be proactive to nurture and build your pipeline, re-engage customers and maximize inflow
- Be autonomous to manage all your tasks efficiently, display commercial awareness to identify proactively business opportunities
- Identify risks to the customers successful completion of the EcoVadis evaluation process and actively work to mitigate issues before they happen;
Become a CSR expert to overcome objections
- Capture and record internal and customer-sourced insights, then proactively report and contribute as necessary with the Team Leader, Management and other EcoVadis BU’s (Sales, Customer Success, etc) to bridge gaps that may exist between customer expectations & participation
- Be accountable to drive a set of KPIs (Conversion rate, Quality score, etc).
- Additional responsibilities related to the function may be required
Qualifications
Passion for excellent customer service
Comfortable dealing with unhappy customers
Experience in sales or upselling / inside sales preferred - comfortable with proactive outreach to EcoVadis network members
Ability to interpret data to identify actions
Fluent in French & English. Other languages such as Italian, Spanish and Portuguese are a strong plus
Digital marketing experience a plus
Comfortable presenting to large groups
Team player
2+ years experience in a customer facing role
Autonomous and proactive
Experience with Salesforce or CRM software preferred
Comfortable working in a fast paced, high-growth environment
Enthusiasm and motivation to improve customer experience
Proactive in suggesting, designing and implementing ideas and improvements
Additional Information
Targeted starting date : ASAP
Our growing team in Spain is full of talented professionals from various fields who all share a desire to make sustainability real.
We offer competitive salaries and support personal growth from day one.
This includes extensive onboarding, teammates' support and a brand new e-learning platform bursting with courses and modules.
So you can learn new skills and fine-tune old ones! In return for your expertise and energy, we offer :
Working organization benefits :
- Casual and very friendly work environment Hybrid work organization (from the office or from home)
- Flexible working hours
- Home office allowance program IT equipment allowance
- Working from anywhere policy (3 months per year)
- Opportunity to work in a truly international atmosphere
Compensation benefits :
- Base salary + variable compensation plan
- Meals and Transportation Vouchers (Cobee card)
Wellness and Healthcare benefits :
- Health, Wellness, and Dental Benefits
- Life Insurance, Critical Illness, Accidental death, long-term disability insurance : 100% supported by the company
More :
- Employee referral bonus policy
- Paid employee volunteer day Paid moving day ( 1 / year)
- Access to online learning library Virtual and in-person team building events
- Co working space with various services + opportunity to work in different locations (Europe and International)
Our hiring team looks forward to reviewing your CV, in English, with a guaranteed response to every application.
A new job with purpose awaits you!
Don’t fit all the criteria but still think you’d be a good candidate?
Please apply anyway to give our hiring team the opportunity to assess your skills and to learn more about what you could bring to EcoVadis.
We’re interested in hiring capable people, regardless of professional and educational background.
Can the hiring process be adjusted to suit my needs? Yes.
We want everyone going through the hiring process with EcoVadis to feel confident that you are able to demonstrate your full potential.
We welcome applications from disabled people, people with long-term health conditions, and neurodiverse candidates. If you need any adjustments, including the provision of interview questions, please let the hiring team know.
