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Account Manager - UK, Partner Success, Vacation Rental
The Account Manager is key to promoting and developing a high level of engagement with Vrbo’s accounts. Your primary responsibility is to work collaboratively with partners to improve the productivity and results from participating in Vrbo’s marketplace by growing net booking value from the partner’s listings.
You will continuously work to maximize the production potential in the Vrbo and Expedia marketplace by utilizing and sharing unique data insights, marketing, distribution, and revenue management tools with Partners.
What you’ll do :
Communicate daily with portfolio of customers and act as a primary contact point for customers
Deliver high-quality and high quantity of calls at scale to achieve and exceed targets
Execute on outbound company campaigns
Analyze and prioritize pipeline and outbound activity
As an individual contributor, execute effectively based on KPI metrics (targets, goals and / or strategic objectives) set by leadership
Manage listing retention and drive Partner participation expansion within high demand and compression periods to satisfy travelers’ pressing needs
Establish performance goals in conjunction with PM partners, develop action plan, secure commitment, drive achievement to goals
Provide relevant data insights and superior consulting services to partners (revenue management advice, define marketplace opportunities and define best practices)
Drive content, rate and availability accuracy and competitiveness on the Expedia sites to maximize booking conversion
Educate partners on the self-service features available on Expedia
Support PM partner retention efforts through smooth onboarding of Vacation Rental PM partners
Keep abreast of key demand / supply indicators, economic data, trends, and competitive information within the designated strategic market and at the national level
Gather feedback from partners regarding product enhancements and processes to drive partner efficiencies and increased revenues, and communicate that feedback internally to help drive continuous improvement
Create and deliver presentations to Partners and Peers
Represent Expedia in local markets, trade shows and industry events to build the company’s company profile with Partners
Attend industry events and provide insights face-to-face based on business needs
Provide ongoing input to Senior Management in developing effective and scalable solutions to improve process efficiencies
Who you are :
Bachelor’s Degree in a related field or equivalent related professional experience
Proficient in English
3+ years of inside sales experience (B2B sales preferred)
Experience in customer success, account management, ecommerce, software consulting or sales
Knowledge of the Vacation Rental industry is a plus
Proficient in Microsoft Office
Knowledge of Salesforce or other CRM systems and Tableau or other BI platforms
If you have a hunger to make a difference with one of the most loved consumer brands in the world and to work in the dynamic travel industry, this is the job for you
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