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Accenture Song
Accenture Song accelerates growth and value for our clients through sustained customer relevance. Our capabilities span ideation to execution: growth, product and experience design; technology and experience platforms; creative, media and marketing strategy; and campaign, content and channel orchestration. With strong client relationships and deep industry expertise, we help our clients operate at the speed of life through the unlimited potential of imagination, technology and intelligence. Visit us at: www.accenture.com/song
Management Consulting Manager:
Build our business in IBERIA, through deep knowledge on technology, applied over industry business model and its commercial sales and service processes to help your client on:
Reimagine customer service for growth
Build responsive, high-value customer service experiences
Operate the service organization at speed and scale
Design a strategy that uncover the right tech for our client’s toughest business problems—no matter the industry.
Lead complex technology projects on service arena , working with clients, design and manage innovative technology solutions that drive high performance
B ecome the C-suite reinvention partner, reinvented for the age of AI
We seek professionals with experience on the execution of consulting projects related to the following aspects.
Design and development of omni-channel distribution and business strategy models leveraging deep data insights and related technologies.
Design operating models that align people and technology with business objectives and desired customer service levels.
Transform end to end Service Operations to drive improved margins.
Optimization of the distribution channels (Web, Mobile, Contact Center…)
Designing, scaling and operating seamless servicing experiences end to end, across all channels in todays digital first world. Driving growth and profit. Reducing complexity. Amplifying brand equity.
Maximize the value of customer-facing employees, Narrow the performance gap, decrease time to proficiency, drive employee engagement, etc
Improve sales performance through reducing cost of sales, increasing the sales pipeline, closing sales quicker and increasing the win rate.
Leverage data to generate insights that enable personalized offers, enhance marketing and customer management process, improve best customer retention and inform product and merchandising decisions.
Provide multichannel communication strategy for B2C and B2B marketers, across all channels and disciplines.
Shape communication campaign strategies to support business goals. Plan, execute, track and analyze the entire lifecycle of a marketing campaign, from inception, platform selection, launch and evaluation.
