DirecciónLocation : Barcelona, Gran Vía, #LI-Hybrid
The main objective of the Head of Operations for Country Development Quality (CDQ) will be to set, deploy and maintain the governance structure, change initiatives, and objectives for CDQ.
This role is a critical element for translating strategy into execution for CDQ and will act as a point person to both the CDQ Leadership Team as well as business functions to bridge the distance between global and country operations.
This role is a key enabler of quality partnership to cross- functional teams and effective interaction with a broad range of colleagues including the various Quality groups, Country Quality leadership, and leadership teams of business functions interacting with CDQ.
This role will also be critical to assuring that harmonized performance measures are developed, agreed and deployed and discussed to further the ultimate achievement of operational excellence through regular review and analyses of results.
Key Responsibilities :
Your responsibilities include, but are not limited to :
- Organizational Strategy : Promote the organizational vision, input to team strategy and goals. Support a robust culture of quality across the continuum.
- Governance and Communication : Reinforce governance structure and assure appropriate stakeholder involvement (e.g. Quality Plan, Quality Risk Assessments)
- Performance Measurement : Assure harmonized performance measures are developed, agreed, reported. Perform quarterly trending and follow-up with accountable leaders to assure gaps are being managed appropriately.
- Risk assessment : Own the implementation of the annual Quality Risk Assessment for Good Clinical Practice (GCP) and Pharmacovigilance (PV) activities in countries.
Monitor performance and surrogate endpoints to help identify systemic risk and assess areas of improvement and prevention.
Ensure that potential gaps and risks are addressed and opportunities for continuous improvements are identified.
Continuous Improvement and Change Initiatives : Develop standard approaches that lead to a reputation for outstanding quality, collaboration, rigor and follow-through.
Identify appropriate continuous improvement initiatives for quality and compliance related areas that add value and reduce dependency on overly complex solutions.
Upskilling and Training : : Identify and build a library of solutions required for the upskilling of the team. Oversee the development, implementation and management of a robust training program and curriculum for staff across CDQ.
Maintain global process applicability listings for CDQ roles.
Quality Partnership : Represent country-level perspective on key governance board and project teams to assure that country level needs and feedback can be seamlessly input to global process and decision-making.
Report on the outcome to drive transparency and effective use of resources for global projects and initiatives.
Member of the CDQ Leadership team.
Key Performance Indicators (KPIs)
- Implementation and regular review of Key Quality Indicators with CDQ Leadership team and at governance boards to proactively identify areas of potential risk and opportunities for continuous improvement.
- Timely and effective preparation and management of metrics, trending, risk assessments, training curriculum, etc. as above.
