DirecciónJob Description
- First / Second line IT support for company internal users and contractors.
- Installing, configuring, and troubleshooting user laptops, workstations, printers, mobile devices, and other office IT equipment
- Configuring, administering, and updating Windows, MAC, and Linux operating systems on user devices.
- Managing user device environment using user device management tools.
- Creating and managing user accounts in OKTA, AD, Azure AD, o365, and other systems.
- Physical network-related tasks (patching, device installation, ports assignment).
- Server and network equipment installation and maintenance, cable patching in data centers and server rooms.
- Keeping an inventory of IT purchases and assets - creating / updating inventory records, assigning equipment to users, auditing inventory, and performing decommissioning.
- Working closely with the facility and security teams to resolve security issues.
- Constant development and improvements of local IT infrastructure.
- Installation and configuration as per solution designs and architecture and following system change requests for office and DC IT infrastructure and computer hardware
- Accounts management.
- Providing IT assets management according to internal procedures.
- Providing service / system operations and regular / ad-hoc maintenance to ensure fulfillment of service availability and security requirements.
- Providing accurate service / system metrics data and reporting on service / system availability, capacity, and security.
- Timely issues resolution, escalation to third-party suppliers, and problem analysis and resolution.
- Provisioning system updates and deployments according to respective internal procedures.
- User request fulfillment according to established SLAs.
Qualifications
- Secondary (higher, special, etc.) education.
- Fluent level of both Spanish and English
- Fundamental IT skills hardware, software, OS, applications, networking, security.
- At least 2 years’ experience in supporting user IT devices hardware and software.
- Customer Service Experience.
- Fundamental knowledge of IT procedures and security principles.
- Certifications in IT systems administration / support preferred.
- Enterprise employment experience preferred.
Hace menos de 1 hora
