It Support Lead

• Demonstrate strong ownership on committed tasks.
• Responsible for managing escalations within the GTS Function Onsite scope.
• Responsible for monitoring service quality according to KPI's, creating reports, and data analysis.
• Proactively identify gaps, propose improvement actions, and explore solutions.
• Suggest or create valuable documentation articles.
• Input into team meeting agenda and coordinate operational tasks and BAU.
• Be available to support users and provide constructive feedback.
• Build profitable relationships with vendors and third-parties, with the ability to negotiate and procure, aligned with budget control.
• Maintain confidentiality when dealing with sensitive or personal issues.
• Participate in Interviews, lead operational meetings, and project management.

Expertise and interest in Audio-visual and videoconferencing equipment Spanish is not required

• Knowledge of Windows 10, MacOS, networking components, services, inventory tools, deployment software, endpoint management consoles, and user profiles.
• Experience coordinating projects such as HW or SW implementation, office moves, assets lifecycle, etc. especially if at international level.
• Expertise and interest in Audio-visual and videoconferencing equipment, especially Crestron and MTR devices. Including supporting corporate live events.
• Experience with Service ticketing and Inventory tools (GSD, Jira).
• ITIL Oriented, ITIL v4 is positively valued.
• Ability to innovate and develop creative and efficient solutions (I+D).
• Programming and scripting knowledge for automating is very valued
• Food Voucher (1540 euros NET / year)
• Health Insurance (Cigna)
• Life Insurance
• Gym discounts
• Bonus
• Fruit in the office

This employer is a corporate member of myGwork - LGBTQ+ professionals, the business community for LGBTQ+ professionals, students, inclusive employers & anyone who believes in workplace equality.