DirecciónAre you a fresh graduate looking to boost your career in a dynamic and innovative multinational? Join our Talent Incubator Program and start your career journey at Schneider Electric! Who we are and what we do.
In Schneider Electric, we are the leading digital partner in sustainability and efficiency for businesses, communities, and individuals.
Our goal is for everyone to be able to make the most of our energy and resources through the integration of processes, software, Big Data, and cutting-edge energy technologies that enable integrated management of buildings, industries, and cities.
We are part of the TOP5 in the ranking of the best companies to work for in Spain , present in over countries with a diverse and disruptive team of over , people.
What You Can Expect. We have created an innovative program including many learning, training, and disruptive experiences, with tailored content regarding sustainability and digital transformation, and focusing on launching your professional career with us.
From day 1 an Agile, Transformative, and Inspiring program awaits you, where you’ll combine your hands-on work experience (being actively integrated into the day-to-day activities of your teams) with training and mentoring, and the development of a project sponsored by a member of our management committee.
We are looking for people like you, who are willing to embrace this challenge and develop the potential you have within.
Position title :Prosumer Technical Support Where will you work? Technical Support department ensures the best Customer Experience and Satisfaction by providing a high quality professional Technical Support to current or future SE customers.
Take the ownership and ensure the customer is satisfied before closing the request. Assure a proper resolution for queries related to commissioning, configuration, troubleshooting and product selection.
What will you do? Provide Technical Support in post-sales and pre-sales by answering incoming communications from customers on all channels (ex : phone, email, chat) and prioritizing customer’s support needs.
Assist customer with obtaining log and configuration files through network. Be able to perform remote connections in order to diagnose and solve customer needs.
Assure proper escalation to the 3rd level support when necessary or to Field Service Team to provide on-site support as required by leading between departments and customer.
Actively create / modify knowledge database, review FAQ’s, promote their usage towards the customers. Provide relevant product and process training to other team members.
Ongoing proactive research and learning about new products, technologies and applications. Launch initiatives looking for innovation and digital transformation to improve our processes and customer experience.
What will you learn? Acquire extensive knowledge of Schneider Electric products, equipment, and solutions. Perform reliable and efficient communication to main stakeholders (customers, product managers, quality ).
Team and individual work, fostering collaboration and active listening, gaining experience through continuous learning and exposure.
New skills and attitudes in an inclusive work environment. What You Bring : Fresh graduate in Engineering Be able to start a 1-year program in May .
Fluent in English and Spanish, written and spoken. Knowledge in Microgrids (Energy Storage, Solar Inverters, Smart Panels), eMobility (EV chargers) and some communication protocols (Modbus TCP / RTU, Ethernet IP) would be a plus.
Strong verbal and written communication skills are required. Excellent problem solving abilities, aptitude to understand and explain technical information, interpersonal, communications and time management skills.
Demonstrate a flair & understanding of customer support issues, flexibility and an ability to learn quickly. What we offer?
An open-ended contract with a very competitive compensation package A unique experience specially designed for your learning and development The opportunity to meet other talented colleagues and develop your network through activities and bootcamps The development of a Game Changer project with agile methodologies.
Depending on the position, rotations in different teams inside or outside of your department for 1 month or more Career opportunities What is the application process?
Step 1 Online Application Step 2 - Online recorded video interview Step 3 Online Competencies test Step 4 Online Escape Room Step 5 - Online Interview Places are filled on a first-come, first-served basis.
We would recommend early application to avoid disappointment! Benefits. We adapt to you! : With our flexible schedule, you'll have the freedom to adjust your working hours to accommodate your personal needs and responsibilities.
We understand the benefits of working from home. With our hybrid work plan, you can enjoy working hours from the comfort of your own home.
Need more time to relax and unwind? With our Holy Pack, you can purchase additional vacation days to recharge whenever you need it most.
Celebrate holidays your way! With Floating Holidays, you can exchange public holidays for other days that better suit your plans and personal preferences.
Need extra time to explore new experiences or focus on personal projects? With the Sabbatical Pack, you can request up to 2 months of additional unpaid leave.
We value the importance of family and want to support you in all aspects of your life. Our Global Family Leave Policy provides flexible paid conditions for when you need it most, whether you're about to become a parent, need time to overcome a loss, or care for a loved one.
We take care of you! : With access to the health and wellness platform Wellwo, you and up to 5 people of your choice can enjoy virtual medical care and 24 / 7 psychological support, as well as access to nutritional advice, guided classes, and much more! ️ From attending dance classes to booking a hotel spa, we offer a partnership with AJ by Gympass, giving you access to a network of thousands of gyms and sports centers, so you can keep your body active in the way you prefer.
Your well-being is our priority. You'll have medical services available at your workplace for close attention to any medical needs.
We empower you! : With Open Talent Market, our AI-driven professional development platform, you can connect with job opportunities, projects, and mentors at Schneider Electric globally.
We offer you the opportunity to become a shareholder of Schneider Electric and share in our achievements through our employee share ownership program.
We celebrate talent and success of all with our recognition program, where you can give and receive points for your accomplishments and redeem them for gift cards at your favorite stores.
You'll have life insurance for your protection. We offer a Flexible Compensation Plan, where you can choose from a variety of options such as health insurance, meal vouchers, childcare vouchers, transportation vouchers, training, and more.
As part of our #SEGreatPeople, you'll have access to an online store with Schneider Electric products at exclusive prices and super discounts.
With Club Schneider, you'll enjoy special discounts at your favorite stores, restaurants, travel agencies, and other external services.
Participate in company-sponsored volunteer programs to contribute to our community and make a positive impact in your surroundings.
Disclaimer *We seek out and reward people for putting the customer first, disrupting the status quo, embracing different perspectives, continuously learning, and acting like owners.
We want our employees to reflect the diversity of the communities in which we operate. We welcome people as they are, creating an inclusive culture where all forms of diversity are seen as a real value for the company.
We’re looking for people with a passion for success on the job and beyond
