DirecciónAccount Manager at DiliTrust softgarden
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Account Manager
- Full Time
- C. Serrano, 93, 5f, 28006 Madrid, Espagne
- Remote (hybrid)
- Without Professional Experience
- 4 / 5 / 23
Account Manager
As a leading SaaS provider in Middle East and Africa, we digitalize our clients' legal departments. From the minutes of general meetings to the management of contracts thanks to AI, our offices in France, Spain, Italy, Canada, Mexico and Dubai allow us to support our 2,000 clients around the world.
Your duties :
You will join the Customer Success team in Madrid,
Your role will be to :
- Spearhead, create and drive full project implementation plan per each customer you onboard.
- Gain a good understanding of the DiliTrust Governance Suite use cases.
- Be a DiliTrust expert and proactively learn about new functionalities.
- Consult and prescribe optimal structure and use cases per each customer.
- Provide advice and training to new and existing customers.
- Guarantee resource optimization and implementation quality.
- Collaborate in the creation of documentation to help scale onboarding efforts.
- Proactively communicate and manage onboarding risks, delays, and priorities.
- Nurture customer relationship and share best practices and experience with the CS Global team.
- Collaborate with the team, participate actively in ongoing initiatives and campaigns.
- Support the activities of the department.
Your profile : Ideally, you have :
Ideally, you have :
- Master-Degree or University Diploma are essential requirements. Training in computer science, laws or Business Administration are a bonus.
- Minimum of 4-year experience as Project manager, preferably in a SaaS company.
- Native Spanish and excellent English. French and Portuguese are a bonus.
- Great problem-solving skills, consultative approach to find the best solution.
- Comfortable giving presentations to groups of any size & audience.
- Proven track record of experience with highest level of customer service, efficiency, and accuracy.
- Outgoing individual with interpersonal skills.
- Good listening and communication skills.
- Curiosity to discover new functional areas and listen to new technologies.
- Ambitious and willing to integrate a human and professional adventure.
Recruitment process :
Everything goes very fast at DiliTrust! We can complete the entire recruitment process in less than 15 days after our first telephone conversation!
What we offer you :
- Join a growing company in an international and friendly environment (offices in France, Italy, Spain, Canada but also Dubai and Mexico);
- Our "Remote Working Charter" which guarantees that you can find your balance between "Onsite" and "Remote" work;
- Dilitrust has been awarded the "Happy at work" label in 2019, 2021 and 2022!
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