DirecciónRole
We are looking for a customeroriented and resultdriven candidate to join our Account Management Team As an Account Manager at TravelPerk you will be actively contributing to our continued customer satisfaction as well as working to increase growth and margin within existing accounts In this role you will be responsible for a portfolio of small and medium sized accounts SMB within the Growth markets Growth markets encompass diverse countries that are not yet part of our key markets certain countries in Europe Middle East APAC LATAM and morenbsp;
What will you be doing?
- Own a portfolio of small and medium SMB customers within our Growth markets
- Develop a high level of engagement with your accounts and key decision makers that shape their business travel programmes
- Gain a deep understanding of your customers business and be able to leverage this information to ensure that the customer maximises their usage of TravelPerk
- Identify growth opportunities and develop your portfolio by adding new business opportunities
- Be an expert on the portfolio of TravelPerk products in order to meet amp; exceed quarterly targets of upselling and crossselling
- Leverage data analytics to provide clients with regular business reviews reports and presentations to senior stakeholders
- Identify common problems within each account and develop strategies to solve issues in a timely manner whilst creating methods to ensure long term solutions
- Act as a key contact between the internal TravelPerk teams and the Account Management Team to ensure product integrations during rollouts are as smooth as possible
- Effectively prioritize your time in order to maximize impact in key business areas
What you will need to succeed?
Fluent in EnglishMinimum 12 years of account management or customer success experience Background within a SaaS or traveltech business is highly preferredOutstanding presentation amp;
communication skills and the ability to build deep relationshipsGreat prioritization and time management skillsResult oriented mindset while keeping customer satisfaction as your top priorityGreat ability to analyze and translate data for your customers
On top of that you will only be the right candidate if you are
Empathetic : someone who can identify with the customer and genuinely wants to support them using an optimal problemsolving methodologyHonest open and trustworthy : your peers and managers can trust you You are a team player dont play political games and care more about the teams success than about your own career gainsFocused and determined : You dont let yourself be distracted You can focus on accomplishing big wins and never get lost in less important ideas that are floating aroundYou seek feedback early and often and are open to both give and take constructive criticism
Our Benefits
- Competitive compensation including equity in the company; Generous vacation days so you can rest and recharge; Health perks such as private healthcare or gym allowance depending on location;
- Flexible compensation plan to help you diversify and increase the net salary; Unforgettable TravelPerk events including travel to one of our hubs;
- A mental health support tool for your wellbeing; Exponential growth opportunities; VolunteerPerk We offer 16 paid hours per year that you can use to give back to society by volunteering for a charity of your choice;
- Work from anywhere in the world allowance of 20 working days per yearnbsp;
