DirecciónDescription
Ciklum is looking for a Account Manager to join our team full-time in Spain.
We are a leading global product engineering and digital services company that unites 4000+ seasoned professionals globally on various projects in healthcare, fintech, travel, sportswear, entertainment, and security.
Ciklum delivers high-impact technology solutions to Fortune 500 and fast-growing organisations worldwide.
About the role :
As a Account Manager you will be accountable for the overall growth, profitability and client satisfaction within your Account / Portfolio and partner with our delivery management function, (and other supporting functions) to ensure ongoing services are delivered to specification, time and budget.
The post holder will have a primary focus on creating trusted partnerships and will support growth of Ciklum’s client verticals (Consumer / CPG, Fintech and iGaming).
Responsibilities
- Accountable for developing and delivering the Account / Portfolio Plan and long-term strategy, forming a deep understanding of their business / s and overall market
- Manage client accounts and build strong, sustainable long-term relationships to meet / exceed the mutual aims of both parties
- Support technological and digital transformation conversations and initiatives at a strategic level
- Work closely with other technical and go-to-market teams to facilitate matrix-led sales and development activities to showcase the entire spectrum of Ciklum’s services and solutions and meet the clients’ needs
- Work hand in hand with delivery team to support high quality delivery and support engagement management
- Manage escalations for client account and provide help / support to team members by acting as the single point of contact
- Identify and manage engagement risks, flagging issues early managing to resolution
- Ensure pipeline quality and quantity in CRM and follow Ciklum sales process
- Manage commercial and contractual discussions with client accounts
Requirements
- 4+ years within Account Management function including consulting, technology solutions / IT services, front office transformation and digital engagements
- Proficiency in Spanish
- Ability to interact with C-Level Executives, convey the value proposition of the Ciklum suite of services, and explain in clear terms how Ciklum can help the C-Level executive execute on his / her business strategy
- Strong commercial and contractual acumen
- Capability to own and manage account level P&L responsibility including client contracts, invoicing etc
- Experience in working with the CPG / Fintech / iGaming clients industries
What's in it for you
- Care : your mental and physical health is our priority. We ensure comprehensive company-paid medical insurance, Mental Health programs, Multisport cards, as well as financial and legal consultations
- Tailored education path : boost your skills and knowledge with our regular internal events (meetups, conferences, workshops), Udemy licence, language courses and company-paid certifications
- Growth environment : share your experience and level up your expertise with a community of skilled professionals, locally and globally
- Flexibility : choose how you want to work a 100% remote or on-site in our offices. Own your schedule you are the one to decide when to start your working day.
Just don’t miss your regular team stand-up
- Opportunities : we value our specialists and always find the best options for them. Our Internal Mobility Program helps change a project if needed to help you grow, excel professionally and fulfil your potential
- Global impact : work on large-scale projects that redefine industries with international and fast-growing clients
- Welcoming environment : feel empowered with a friendly team, open-door policy, informal atmosphere within the company and regular team-building events
